Lead IT Support Specialist – Multi-Location Dealerships

Toyota of Santa Maria; Santa Maria (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401K Retirement Savings Plan

Associate Discounts

Gym access

Job summary

Toyota of Santa Maria is seeking an experienced IT professional to own the day-to-day IT support across multiple dealership locations. You will resolve end-user issues, provide remote and onsite support, and help users work more efficiently with Microsoft 365 and standard business tools.

This is not an entry-level role; you will independently handle most tickets, escalate when needed, and contribute to process improvements while traveling between sites along the Central Coast.

Qualifications

• 3+ years of professional IT support experience.
• Exceptional customer service and communication skills, with an experience-first mindset.
• Strong troubleshooting skills across hardware, software, and Microsoft environments.
• Experience supporting Microsoft 365.
• Experience with Windows 11.
• Experience with Microsoft Entra ID (Azure AD) or Active Directory.
• Experience with Microsoft Teams.
• Experience with Exchange Online.
• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi‑Fi.
• Experience working in a ticketing system.
• Experience supporting VoIP phone systems.
• Experience supporting networked printers and multifunction devices.
• Experience instructing or training users on technology, with ability to explain concepts in plain language.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and willingness to travel between locations.

Responsibilities

• Manage and prioritize incoming support tickets across multiple dealership locations.
• Own the ticket board: set priorities, assign or reassign tickets, request more detail, and close unresponsive tickets after follow-up.
• Serve as the primary point of contact for end-user technical support.
• Troubleshoot hardware, software, mobile devices, connectivity, SaaS tools, and VoIP issues.
• Provide onsite and remote support to dealership personnel.
• Provide clear instructions and hands-on guidance to end users, helping them understand company technology.
• Support Windows desktops, laptops, mobile devices, and peripheral equipment.
• Administer and support Microsoft 365 services: users, licenses, password resets, Exchange Online, Teams, distribution groups, Entra.

Skills

Exceptional customer service

Strong troubleshooting

Microsoft 365 experience

Ticketing system experience

VoIP support

Printer support

User training

Multitasking / prioritization

Travel required

Tools

Windows 11

Microsoft Entra ID / Azure AD

Active Directory

Microsoft Teams

Exchange Online

Job description

Toyota of Santa Maria is seeking an experienced IT professional to own the day-to-day IT support across multiple dealership locations. You will resolve end-user issues, provide remote and onsite support, and help users work more efficiently with Microsoft 365 and standard business tools.

This is not an entry-level role; you will independently handle most tickets, escalate when needed, and contribute to process improvements while traveling between sites along the Central Coast.