Hybrid IT Support Specialist - Automotive Dealerships

McGavock Nissan Amarillo; Lubbock (TX); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Job training and career advancement

Health, Dental and Vision Insurance

Paid Time-off

Employee vehicle purchase program

Performance / longevity bonuses

Job summary

McGavock Auto Group is seeking an Automotive IT Support Specialist — Dealership Operations to provide in-person and remote IT support across local dealership locations. The role focuses on resolving Windows PC issues, deploying devices, and assisting with Microsoft 365 as part of daily operations.

The ideal candidate has 2+ years in IT support, solid knowledge of Windows and Microsoft 365, and the ability to travel between dealership sites as needed.

Qualifications

• Two or more years of hands-on IT support, desktop support, help desk, or similar technical experience.
• Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, troubleshooting hardware, and user support.
• Experience with device setup, software deployment, account support, and basic networking concepts.

Responsibilities

• Provide in-person and remote support for employees across assigned dealership locations.
• Diagnose and resolve Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
• Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
• Support onboarding and offboarding by preparing devices and completing access tasks.
• Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account access issues.
• Support desk phones, mobile devices, and related phone-system requests.
• Create and maintain ticket notes, asset records, inventory records, and basic technical documentation.
• Follow IT security standards and escalation procedures.

Skills

IT support

Desktop support

Troubleshooting

Microsoft 365

Outlook

Documentation

Tools

Entra ID

Active Directory

Endpoint-management tools

VoIP systems

Ticketing systems

Job description

McGavock Auto Group is seeking an Automotive IT Support Specialist — Dealership Operations to provide in-person and remote IT support across local dealership locations. The role focuses on resolving Windows PC issues, deploying devices, and assisting with Microsoft 365 as part of daily operations.

The ideal candidate has 2+ years in IT support, solid knowledge of Windows and Microsoft 365, and the ability to travel between dealership sites as needed.