IT Field Technician

Excel Management Systems, Inc; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

An IT solutions provider is seeking a qualified Field Technician in San Francisco to provide on-site customer support and hardware troubleshooting. This role requires a minimum of 3 years of experience in IT support, focusing on network and hardware issues. The ideal candidate will have a strong customer service orientation, excellent problem-solving skills, and familiarity with Windows operating systems and networking. The position is full-time with a focus on providing exceptional service to clients in the automotive industry.

Qualifications

• Minimum 3 years as a Field Technician or IT Help Desk.
• Working knowledge of Windows OS, networking, and troubleshooting.
• Customer-oriented, with strong problem-solving skills.

Responsibilities

• Visit clients and provide technical support on-site.
• Troubleshoot hardware and software issues.
• Coordinate with Help Desk for issue resolution.

Skills

Desktop Troubleshooting

Customer Service

Technical Support

Hardware Troubleshooting

Networking

Education

Degree in Computer Science or related field

Microsoft certifications

Cisco Certifications

Tools

Windows Operating Systems

Active Directory

Office 365

Job description

About us:

Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.

Duties:

Visiting clients in Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.

Main Responsibilities

• Providing great customer service and technical support to customers on. This means Driving to client sites to resolve their issues to their satisfaction.
• Troubleshooting Hardware; PC’s, servers, WIFI and Networking equipment, etc.
• Handling and moving equipment as needed.
• Coordinate with our Help Desk and support technicians to resolve client issues.
• Updating Tickets and projects in the ticketing system.
• Monitor assigned tickets, and keep team and clients informed.
• Other on-site support as needed

Technical Qualifications

Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 – Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering

Experience

Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .

Preferred, but not required:

• Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
• Other common auto dealership software
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco Certifications

Industry

Information Technology & Services for the Automotive Industry

Job Type: Full-time

Application Questions

• How many years of Field Support Technician experience do you have?
• How many years of Technical Support experience do you have?
• Are you able to work in Santa Clara County, CA?
• Do you have the following license or certification: Driver's?
• Do you speak English?
• Do you speak Spanish?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?