Lead IT Support Specialist - Hybrid Dublin OH

TEKsystems; Dublin (OH); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Paid time off

Job summary

TEKsystems is seeking a Lead IT Support Specialist in Dublin, OH, operating in a hybrid model with 3 days onsite per week and potential for more. You will lead end-user and technical support across Windows, Microsoft 365, and an evolving IT environment.

The role emphasizes strong troubleshooting, excellent customer service, and collaboration with the IT team to improve processes and user experience. 4–5+ years of experience, college degree preferred, and certifications are a plus.

Qualifications

• 4-5+ years of IT support experience.
• College degree preferred.
• CompTIA and/or Microsoft certifications are a plus.
• Strong troubleshooting and problem-solving skills.
• Experience supporting end users in a corporate environment.

Responsibilities

• Provide technical support for Windows operating systems, hardware, software, and business applications.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivity.
• Document, track, and manage support requests through a ticketing system.
• Offer remote support and prioritize help desk tickets effectively.
• Perform user administration tasks including onboarding, offboarding, account setup, and access management.
• Support Microsoft 365 environments, including Teams and file-sharing solutions.
• Assist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshooting.
• Monitor and support security initiatives including password management, antivirus protection, and security controls.
• Participate in IT projects, implementations, and documentation efforts.
• Manage equipment deployment and shipments for remote users.
• Escalate complex issues as needed and collaborate with other IT team members to improve processes and user experience.
• Maintain detailed documentation of issue resolution and support activities.

Skills

Help Desk / Desktop Support

Active Directory

Microsoft 365 Administration

Windows Operating Systems

Hardware and Software Troubleshooting

Ticketing Systems

User Account Management

Networking Fundamentals

Microsoft Teams

Security and Endpoint Management

Education

College degree preferred

Job description

TEKsystems is seeking a Lead IT Support Specialist in Dublin, OH, operating in a hybrid model with 3 days onsite per week and potential for more. You will lead end-user and technical support across Windows, Microsoft 365, and an evolving IT environment.

The role emphasizes strong troubleshooting, excellent customer service, and collaboration with the IT team to improve processes and user experience. 4–5+ years of experience, college degree preferred, and certifications are a plus.