IT Service Desk Lead | Elevate Support & Team Growth

RadNet, Inc.; Brandon (SD); On-site; USD 48,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

PIPESTONE is hiring an IT Service Desk Lead to oversee daily help desk operations, mentor staff, and drive high-quality support for internal users. The role focuses on resolving escalated issues, improving processes, and maintaining excellent customer service across the organization.

The successful candidate will manage ticket queues, collaborate with IT teams, and deliver proactive, reliable support in a dynamic environment. Opportunities for growth and a strong team culture are offered.

Qualifications

• 3+ years IT support experience, including Tier 2 and Tier 3 troubleshooting.
• Prior leadership or supervisory experience within IT support.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Lead, coach, and develop Help Desk team members.
• Manage ticket queues, workload distribution, and service quality.
• Serve as escalation point for complex Tier 2/3 issues.
• Troubleshoot Windows, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more.
• Collaborate with infrastructure, security, and application teams to resolve issues.
• Improve IT support processes, documentation, and knowledge base resources.
• Monitor service metrics and identify efficiency improvements.
• Deliver outstanding support and communication to employees.

Skills

IT support experience

Leadership / team management

Customer service mindset

ITSM / ticketing platforms

Microsoft environment proficiency

Job description

PIPESTONE is hiring an IT Service Desk Lead to oversee daily help desk operations, mentor staff, and drive high-quality support for internal users. The role focuses on resolving escalated issues, improving processes, and maintaining excellent customer service across the organization.

The successful candidate will manage ticket queues, collaborate with IT teams, and deliver proactive, reliable support in a dynamic environment. Opportunities for growth and a strong team culture are offered.