IT Help Desk Lead: Scale Support Across Retail

Bohme, Inc; Draper (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaborative environment

Job summary

Bohme, Inc in Draper, Utah is seeking a Lead Designer to manage the creative vision and product direction. The candidate will oversee IT support operations, lead technical execution in a collaborative environment, and ensure high-quality user experience across the organization. Applicants should have 5+ years of experience in IT support and strong leadership skills, with a customer-first approach. Join us for a competitive compensation package and growth opportunities.

Qualifications

• 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role.
• Strong knowledge of Windows/Mac environments, mobile device management, and common SaaS platforms.
• Excellent communication skills with a customer-first mindset.

Responsibilities

• Manage ticket queue, SLAs, and escalation workflows to maintain responsiveness.
• Serve as the primary escalation point for complex technical issues.
• Develop and document standard operating procedures (SOPs) and troubleshooting guides.

Skills

IT support experience

Windows/Mac environments

Mobile device management (MDM)

Retail systems

Networking basics

Problem-solving skills

Excellent communication

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

Bohme, Inc in Draper, Utah is seeking a Lead Designer to manage the creative vision and product direction. The candidate will oversee IT support operations, lead technical execution in a collaborative environment, and ensure high-quality user experience across the organization. Applicants should have 5+ years of experience in IT support and strong leadership skills, with a customer-first approach. Join us for a competitive compensation package and growth opportunities.