Helpdesk Lead: Scale IT Support & Drive Shift-Left

Kodiak; Mountain View (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Flexible PTO

Dog-friendly office

Free catered lunch

Fully stocked kitchen

Free EV charging

Job summary

A leading autonomous technology firm in Mountain View, CA, is seeking an IT Helpdesk Lead to build and manage the IT support function. This role includes establishing processes, managing the helpdesk and ticketing systems, and mentoring a team. Candidates should have 5+ years of experience in IT support, with a focus on SaaS environments and MDM solutions. The company values automation and offers a competitive compensation package, including equity and benefits.

Qualifications

• 5+ years in IT support, at least 2-3 in a lead role.
• Deep expertise in SaaS environments like Google Workspace and Slack.
• Strong knowledge of MDM solutions like Jamf.

Responsibilities

• Build and manage the Helpdesk function.
• Establish processes for IT Service Management workflows.
• Configure and manage the ticketing system and asset management tools.

Skills

IT support experience

SaaS administration

MDM solutions

Leadership and mentoring

Empathy in communication

Tools

Jira

Google Workspace

Zoom

Slack

Job description

A leading autonomous technology firm in Mountain View, CA, is seeking an IT Helpdesk Lead to build and manage the IT support function. This role includes establishing processes, managing the helpdesk and ticketing systems, and mentoring a team. Candidates should have 5+ years of experience in IT support, with a focus on SaaS environments and MDM solutions. The company values automation and offers a competitive compensation package, including equity and benefits.