Lead IT Analyst - Systems & User Support Leader

Southern Arkansas University; Buffalo (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Southern Arkansas University is seeking a Lead IT Analyst to join their team in Buffalo, New York. This role involves managing IT infrastructure, providing both hardware and software support, and ensuring efficient technology use among faculty, staff, and students.

The ideal candidate will have a Bachelor’s degree in a relevant field and at least 2 years of experience in troubleshooting hardware and software issues. Strong communication skills and a willingness to collaborate are essential for success in this position.

Qualifications

• At least 2 years’ experience diagnosing and resolving hardware and software problems.
• Strong analytical and problem-solving abilities.
• Proven ability to support Microsoft Windows.

Responsibilities

• Manage, maintain, and enhance systems and infrastructure for optimal performance.
• Offer hardware support by troubleshooting and resolving issues.
• Deliver software support by diagnosing and fixing problems with operating systems.

Skills

Troubleshooting hardware issues

Diagnosing software problems

Strong analytical abilities

Excellent communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

SCCM

Microsoft Windows

Adobe Creative Cloud

Microsoft Office 365

Job description

Southern Arkansas University is seeking a Lead IT Analyst to join their team in Buffalo, New York. This role involves managing IT infrastructure, providing both hardware and software support, and ensuring efficient technology use among faculty, staff, and students.

The ideal candidate will have a Bachelor’s degree in a relevant field and at least 2 years of experience in troubleshooting hardware and software issues. Strong communication skills and a willingness to collaborate are essential for success in this position.