Lead IT Analyst - Systems & User Support Leader

Wayne State University; Buffalo (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Wayne State University is looking for a Lead IT Analyst to manage and enhance our IT systems in Buffalo, New York. The role requires troubleshooting various hardware and software issues while supporting students and faculty in using technology.

Ideal candidates should possess a Bachelor's in Computer Science or related field and have at least two years of relevant experience. Strong skills in networking and problem-solving are essential. The position offers a comprehensive benefits package and a full-time employment opportunity.

Qualifications

• At least 2 years’ experience diagnosing and resolving hardware and software problems.
• Proven ability to support Microsoft Windows.
• Understanding of networking concepts including DNS, TCP/IP, and network services.

Responsibilities

• Offer hardware support by troubleshooting and resolving issues across various devices.
• Deliver software support for operating systems and applications.
• Provide customer assistance for technical concerns.
• Collaborate with stakeholders to resolve issues and develop strategies.
• Contribute to disaster recovery planning.
• Supervise and train IT student assistants.

Skills

Troubleshooting

Problem-solving

Interpersonal communication

Analytical skills

Time management

Education

Bachelor’s degree in Computer Science, Management Information Systems or related field

Tools

Microsoft System Center Configuration Manager (SCCM)

Antivirus software

Firewalls

Active Directory

Group Policy

PowerShell scripting

Job description

Wayne State University is looking for a Lead IT Analyst to manage and enhance our IT systems in Buffalo, New York. The role requires troubleshooting various hardware and software issues while supporting students and faculty in using technology.

Ideal candidates should possess a Bachelor's in Computer Science or related field and have at least two years of relevant experience. Strong skills in networking and problem-solving are essential. The position offers a comprehensive benefits package and a full-time employment opportunity.