IT Support Analyst, Business Applications

Buffalo Rock Company; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Buffalo Rock Company in Birmingham, AL is seeking an IT Support Analyst - Business Applications to provide first-level support for core enterprise systems and assist end users across the organization, ensuring system reliability and smooth operations. You will work with ERP, WMS, and EDI systems, manage help desk tickets, coordinate with vendors, and help document processes to improve support workflows.

Qualifications include a bachelor's degree and at least two years in IT support; familiarity

Qualifications

• Bachelor's degree in Information Systems, Business, or related field, or equivalent experience.
• Minimum two years IT support, application support, or help desk experience.
• Experience supporting ERP, WMS, EDI or supply chain systems preferred.

Responsibilities

• Provide first-level support and issue resolution for core enterprise systems.
• Manage tickets, triage, and communicate updates to stakeholders.
• Coordinate with vendors to diagnose and resolve system issues.
• Support end users with system functionality and best practices.

Skills

ERP

WMS

EDI

Help desk

Education

Bachelor's degree in Information Systems, Business, or related field

Tools

Ticketing systems

Vendor support tools

Job description

Buffalo Rock Company in Birmingham, AL is seeking an IT Support Analyst - Business Applications to provide first-level support for core enterprise systems and assist end users across the organization, ensuring system reliability and smooth operations. You will work with ERP, WMS, and EDI systems, manage help desk tickets, coordinate with vendors, and help document processes to improve support workflows.

Qualifications include a bachelor's degree and at least two years in IT support; familiarity