Lead IT Analyst - Systems & User Support Leader

Austin Community College; Buffalo (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The University at Buffalo is looking for a skilled Lead IT Analyst to join its IT team in Buffalo, New York. You will manage and enhance systems and infrastructure, supporting faculty, staff, and students in utilizing technology.

Responsibilities include troubleshooting hardware and software issues, supervising IT student assistants, and participating in IT projects. A Bachelor's degree in Computer Science and experience in IT support are required for this role. Strong communication skills and a good understanding of networks are essential.

Qualifications

• 2+ years experience diagnosing and resolving hardware and software problems.
• Proven ability to support Microsoft Windows.
• Understanding of networking concepts including DNS, TCP/IP, and network services.

Responsibilities

• Troubleshoot and resolve hardware issues across various devices.
• Diagnose and fix software problems with operating systems and applications.
• Provide customer assistance for technical concerns.

Skills

Hardware support

Software support

Analytical skills

Communication skills

Networking concepts

Education

Bachelor’s degree in Computer Science or related field

Tools

SCCM

Windows Management

Adobe Creative Cloud

PowerShell scripting

Job description

The University at Buffalo is looking for a skilled Lead IT Analyst to join its IT team in Buffalo, New York. You will manage and enhance systems and infrastructure, supporting faculty, staff, and students in utilizing technology.

Responsibilities include troubleshooting hardware and software issues, supervising IT student assistants, and participating in IT projects. A Bachelor's degree in Computer Science and experience in IT support are required for this role. Strong communication skills and a good understanding of networks are essential.