Lead IT Analyst, MGT IT

University at Buffalo; Buffalo (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

University at Buffalo is seeking a Lead IT Analyst for the School of Management IT team in Buffalo, NY. The role involves managing and supporting servers, workstations, and network devices, with a focus on Windows management and SCCM deployment.

You will assist users, collaborate with campus IT groups, and supervise IT student assistants. A Bachelor's degree and at least 2 years of related experience are required, with disaster recovery planning contributing to IT resilience.

Qualifications

• Required qualifications: Bachelor's degree and at least 2 years of related experience.
• Preferred: SCCM, Microsoft Office 365, PowerShell scripting, networking concepts (DNS, TCP/IP), Teams and Zoom for communication.
• Experience with hardware/software troubleshooting and secure computing technologies is beneficial.

Responsibilities

• Manage and support servers, workstations, laptops, network devices, printers, and instructional technology hardware.
• Provide software support with emphasis on Windows management and familiarity with macOS, iOS, and Linux.
• Use campus systems such as SCCM for deployment and maintenance.
• Assist users with technical and non-technical issues, implementing solutions and adapting systems.
• Collaborate with School of Management staff, faculty, and other campus IT groups on projects and strategy development.
• Supervise and train IT student assistants, managing work assignments and performance monitoring.
• Contribute to disaster recovery planning and implementation.

Skills

Windows management

SCCM

PowerShell scripting

DNS/TCP-IP networking

Microsoft Teams & Zoom

Education

Bachelor's degree

Tools

SCCM

Office 365

Zoom/Teams

Job description

Overview

University at Buffalo is hiring a Lead IT Analyst for the School of Management IT team. The role involves managing, maintaining, and enhancing IT systems and infrastructure to support faculty, staff, and students, including hardware and software troubleshooting, customer assistance, collaboration on IT projects, supervising student assistants, and contributing to disaster recovery planning.

Responsibilities

• Manage and support servers, workstations, laptops, network devices, printers, and instructional technology hardware.
• Provide software support with emphasis on Windows management and familiarity with macOS, iOS, and Linux.
• Use campus systems such as Microsoft System Center Configuration Manager (SCCM) for deployment and maintenance.
• Assist users with technical and non-technical issues, implementing solutions and adapting systems.
• Collaborate with School of Management staff, faculty, and other campus IT groups on projects and strategy development.
• Supervise and train IT student assistants, managing work assignments and performance monitoring.
• Contribute to disaster recovery planning and implementation.

Qualifications

• Required qualifications: Bachelor's degree and at least 2 years of related experience.
• Preferred skills include experience in hardware/software troubleshooting, secure computing technologies, SCCM, Microsoft Office 365, PowerShell scripting, networking concepts (DNS, TCP/IP), and communication tools like Microsoft Teams and Zoom.

Benefits

• Salary range is $65,000 to $70,000 annually for this full-time position.