Lead Intake Specialist | Community Advocacy & Referrals

Disability Rights Iowa; Iowa; On-site; USD 41,000 - 50,000; Full time

Job summary

Disability Rights Iowa (DRI) is seeking a Lead Intake Specialist to spearhead the intake process and serve as the primary contact for Iowa’s disability community. You’ll handle initial requests, perform eligibility screening, provide information and referrals, and open cases when approved.

You will maintain a resource bank, collaborate with the intake team, and help educate clients through self-advocacy support.

Qualifications

• Bachelor’s degree required, preferably in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies or another related field of study.
• A minimum of three years’ experience in customer service or related experience.
• Strong communications skills.
• Strong organizational skills.
• Proficient in use of Microsoft Office.
• Excellent interpersonal, relationship‑building and collaboration skills to be able to work with others inside and outside of the organization.
• Ability to satisfactorily complete a background screening process.
• Ability to obtain suitability credentials from the Social Security Administration, as required by our grant, within the first six months of employment. You do not need to complete this process before applying for this position.

Responsibilities

• Interviews individuals who are requesting assistance from DRI by phone, email, or in-person, to obtain basic information.
• Gathers and analyzes relevant information to determine nature of the problem and desired resolution.
• Prepares summary of initial facts for full review/consideration by the Intake Team.
• Participates in weekly Intake Team meetings.
• Provides information and referral assistance to callers when the issue and/or caller are not eligible for full intake.
• Provides information and self-advocacy assistance, as assigned by the Managing Attorney for Investigations and Intake.
• Enters self-advocacy assistance cases into DRI’s case management database.
• Maintains a database on callers and requests for services.
• Ability to deal with individuals who are in crisis or in stressful situations.
• Maintains an accurate and up to date resource bank for the agency.
• Participates on a wide range of DRI team projects.
• Other duties as assigned.

Skills

Strong communication

Organizational skills

Interpersonal skills

Collaboration

Customer service

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Disability Rights Iowa (DRI) is seeking a Lead Intake Specialist to spearhead the intake process and serve as the primary contact for Iowa’s disability community. You’ll handle initial requests, perform eligibility screening, provide information and referrals, and open cases when approved.

You will maintain a resource bank, collaborate with the intake team, and help educate clients through self-advocacy support.