Lead Installer Service & Parts Specialist

O'Reilly Auto Parts; Flagstaff (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Employee health/wellbeing programs

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking an experienced and technical parts specialist to oversee installer counter sales and service. Bilingual candidates are encouraged to apply and the role emphasizes teamwork with the sales specialist and district management.

The position focuses on maximizing installer sales and delivering excellent customer service at the counter. Responsibilities include directing ISSs, coordinating with delivery staff, assisting in hiring, and ensuring efficient routing and

Qualifications

• Leading a team as a technical parts specialist with a solid mechanics background.
• Excellent verbal and written communication skills.

Responsibilities

• Maximize installer sales and oversee installer service counter operations.
• Direct activities of ISSs, delivery staff, and support personnel.
• Assist in hiring, interviewing and candidate evaluation with management.
• Ensure efficient routing of deliveries and high customer service levels.
• Handle commercial customer issues and manage returns and credits.
• Audit vehicle maintenance and driver records; ensure compliance with standards.

Skills

Leading technical parts specialist

Mechanics background

Communication skills

Job description

O'Reilly Auto Parts is seeking an experienced and technical parts specialist to oversee installer counter sales and service. Bilingual candidates are encouraged to apply and the role emphasizes teamwork with the sales specialist and district management.

The position focuses on maximizing installer sales and delivering excellent customer service at the counter. Responsibilities include directing ISSs, coordinating with delivery staff, assisting in hiring, and ensuring efficient routing and