Auto Parts Installer & Service Pro

3M HEALTHCARE; Columbus (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Health insurance

Dental & vision insurance

FSA option

Career growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter and supervise daily activity of the delivery team to ensure timely, accurate orders. Bilingual candidates are encouraged to apply.

The position involves taking orders by phone and online, invoicing, coordinating parts for delivery, ensuring delivery vehicles are maintained, and supporting sales staff to deliver superior service.

Qualifications

• Strong background in mechanics.
• Above-average communication skills.
• Bilingual candidates encouraged to apply.

Responsibilities

• Work with installers and professional customers to develop sales relationships.
• Take customer orders quickly and accurately by phone and online; invoice orders and coordinate parts for delivery.
• Direct delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and inspected; record daily mileages in fleet management devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• Perform all other duties as assigned.

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter and supervise daily activity of the delivery team to ensure timely, accurate orders. Bilingual candidates are encouraged to apply.

The position involves taking orders by phone and online, invoicing, coordinating parts for delivery, ensuring delivery vehicles are maintained, and supporting sales staff to deliver superior service.