Lead Installer Service & Counter Sales Manager

Socket.dev; Brighton (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k starting day one

Health insurance

Flexible Spending Account (FSA)

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking an experienced installer counter supervisor to maximize installer sales and ensure top-notch customer service across the counter team. You will direct staffing, assist in recruiting, and collaborate with management to optimize routing, billing, returns, and vendor processes.

The role emphasizes leadership, bilingual capability, automotive knowledge, and ASE certification, with a rich compensation package and career growth opportunities at O’Reilly.

Qualifications

• Leading technical parts specialist, good background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Responsible for maximizing installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
• Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
• Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
• Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Works with store manager and credit department to assist with collection of past due accounts.

Skills

Leading technical parts specialist

Mechanics background

Above average communication skills

Spanish language

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking an experienced installer counter supervisor to maximize installer sales and ensure top-notch customer service across the counter team. You will direct staffing, assist in recruiting, and collaborate with management to optimize routing, billing, returns, and vendor processes.

The role emphasizes leadership, bilingual capability, automotive knowledge, and ASE certification, with a rich compensation package and career growth opportunities at O’Reilly.