Lead Installed Services Manager

Kempsville Building; Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance (Single and Family)

Short and Long-Term Disability

Company-paid life insurance and AD&D

Optional supplemental life insurance

Company-match 401(k)

Vacation time and paid holidays

Vendor incentives

Room for growth

Military encouraged to apply

Job summary

Carter Lumber is seeking an Installed Manager to oversee installation services, repairs, and remodeling work performed by installers and subcontractors. The role emphasizes coordination, scheduling, and ensuring quality workmanship in line with company standards.

The position requires experience in installed sales or related building materials, strong problem-solving abilities, and a customer-focused mindset.

Qualifications

• Must possess 2+ years of installed sales or related building materials or installation experience.
• Strong knowledge of installation methods and process improvements.
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Ability to analyze and provide recommendations to solve problems.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Identifies and recruits qualified field personnel and subcontractors.
• Ensures all paperwork requirements are met.
• Ensures that installers are completing work according to the company’s code of conduct.
• Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.
• Schedules and coordinates installed services.
• Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.
• Researches and identifies market opportunities and trends to grow installed sales.
• Ensures that jobs are completed timely and according to contract.
• Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.
• Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.
• Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Ensures the Installer has the training needed to install the product safely and efficiently.

Job description

Carter Lumber is seeking an Installed Manager to oversee installation services, repairs, and remodeling work performed by installers and subcontractors. The role emphasizes coordination, scheduling, and ensuring quality workmanship in line with company standards.

The position requires experience in installed sales or related building materials, strong problem-solving abilities, and a customer-focused mindset.