Lead, Incident Response & Tech Program Management

Harvey; San Francisco (CA); On-site; USD 150,900 - 226,300; Full time

Job summary

Harvey is seeking an Incident Response Technical Program Manager in San Francisco to coordinate their response to security and reliability incidents. You will manage cross-functional teams during critical events, ensuring effective communication and incident management processes.

The ideal candidate has over 5 years of experience in incident management or related roles, a solid understanding of cloud infrastructure, and exceptional organizational skills to drive programs from inception to success.

Qualifications

• 5+ years of experience in incident management or a related role within a software or security organization.
• Ability to lead teams through high-pressure situations with composure and clarity.
• Technical understanding of distributed systems, cloud infrastructure, and security concepts.

Responsibilities

• Coordinate security and reliability incidents from triage to resolution.
• Design incident management processes and operate AI-native SaaS infrastructure.
• Lead post-incident reviews and track remediation items across teams.

Skills

Incident management

Technical program management

Cross-functional leadership

Cloud infrastructure

Exceptional organizational skills

Job description

Harvey is seeking an Incident Response Technical Program Manager in San Francisco to coordinate their response to security and reliability incidents. You will manage cross-functional teams during critical events, ensuring effective communication and incident management processes.

The ideal candidate has over 5 years of experience in incident management or related roles, a solid understanding of cloud infrastructure, and exceptional organizational skills to drive programs from inception to success.