Technical Program Manager, Incident Response

Harvey; New York (NY); On-site; USD 150,900 - 226,300; Full time

Job summary

Harvey is seeking an Incident Response Technical Program Manager in New York, NY. This senior role requires leading the incident response for security and reliability issues across various teams, ensuring effective coordination and communication during high-pressure situations.

The successful candidate will have over 5 years of experience in incident management and technical program management, with strong organizational skills and a technical understanding of distributed systems and security. Compensation ranges from $150,900 to $226,300 USD.

Qualifications

• 5+ years of experience in incident management or technical program management.
• Ability to lead teams through high-pressure situations.
• Understanding of distributed systems and security concepts.
• Exceptional organizational skills.

Responsibilities

• Coordinate security and reliability incidents from triage to resolution.
• Implement incident management processes and escalation frameworks.
• Lead post-incident reviews and track follow-up items.
• Build incident readiness and improve on-call coordination.
• Serve as communication hub during incidents.

Skills

Incident management

Technical program management

Cross-functional teamwork

Cloud infrastructure knowledge

Organizational skills

Emotional intelligence

Job description

Role Overview

The Incident Response Technical Program Manager is a senior cross‑functional operator who will lead Harvey's response to security and reliability incidents, coordinating across engineering, security, and business teams under pressure. The role is part of the Detection & Response function within Harvey's Information Security organization, whose mission is to detect, contain, and remediate threats to the platform that serves law firms and enterprises.

What You'll Do

• Own end‑to‑end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision‑making, and structured communication across engineering, security, legal, and customer‑facing teams.
• Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI‑native SaaS infrastructure.
• Lead post‑incident reviews and drive remediation programs to completion, tracking follow‑up items across teams and holding stakeholders accountable to timelines.
• Build and maintain incident readiness — including tabletop exercises, on‑call coordination improvements, and tooling for real‑time situational awareness.
• Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success.

What You Have

• 5+ years of experience in incident management, technical program management, or a related coordination‑heavy role within a software or security organization.
• Demonstrated ability to lead cross‑functional teams through high‑pressure situations with composure, clarity, and strong interpersonal judgment.
• Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation.
• Exceptional organizational skills — able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
• Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
• High emotional intelligence and communication skills to operate credibly with engineers, executives, legal counsel, and external stakeholders alike.

Compensation

$150,900 – $226,300 USD.

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Harvey is an equal‑opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail].