Technical Program Manager, Incident Response

Harvey; San Francisco (CA); On-site; USD 150,900 - 226,300; Full time

Job summary

Harvey is seeking an Incident Response Technical Program Manager in San Francisco to coordinate their response to security and reliability incidents. You will manage cross-functional teams during critical events, ensuring effective communication and incident management processes.

The ideal candidate has over 5 years of experience in incident management or related roles, a solid understanding of cloud infrastructure, and exceptional organizational skills to drive programs from inception to success.

Qualifications

• 5+ years of experience in incident management or a related role within a software or security organization.
• Ability to lead teams through high-pressure situations with composure and clarity.
• Technical understanding of distributed systems, cloud infrastructure, and security concepts.

Responsibilities

• Coordinate security and reliability incidents from triage to resolution.
• Design incident management processes and operate AI-native SaaS infrastructure.
• Lead post-incident reviews and track remediation items across teams.

Skills

Incident management

Technical program management

Cross-functional leadership

Cloud infrastructure

Exceptional organizational skills

Job description

Role Overview

The Incident Response Technical Program Manager is a senior cross‑functional operator who will lead Harvey's response to security and reliability incidents, coordinating across engineering, security, and business teams under pressure. The role is part of the Detection & Response function within Harvey's Information Security organization, whose mission is to detect, contain, and remediate threats to the platform that serves law firms and enterprises.

What You'll Do

• Own end‑to‑end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision‑making, and structured communication across engineering, security, legal, and customer‑facing teams.
• Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI‑native SaaS infrastructure.
• Lead post‑incident reviews and drive remediation programs to completion, tracking follow‑up items across teams and holding stakeholders accountable to timelines.
• Build and maintain incident readiness — including tabletop exercises, on‑call coordination improvements, and tooling for real‑time situational awareness.
• Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success.

What You Have

• 5+ years of experience in incident management, technical program management, or a related coordination‑heavy role within a software or security organization.
• Demonstrated ability to lead cross‑functional teams through high‑pressure situations with composure, clarity, and strong interpersonal judgment.
• Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation.
• Exceptional organizational skills — able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
• Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
• High emotional intelligence and communication skills to operate credibly with engineers, executives, legal counsel, and external stakeholders alike.

Compensation

$150,900 – $226,300 USD.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.

Harvey is an equal‑opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail].