Lead Incident Response Coordinator — Cross-Domain Command

EY; Birmingham (AL); Hybrid; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Job summary

EY in the United States is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, manages cross-functional response, tracks actions, and drives timely restoration while ensuring accountability and clear stakeholder updates. This position focuses on coordination rather than hands-on remediation across teams.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Incident Command and Coordination for incidents and major operational events.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Ensure response activities align to incident priority, business impact, and restoration objectives.
• Coordinate cross-team communications and escalation management during incidents.

Skills

Incident coordination

Cross-functional teamwork

Stakeholder communications

Decision support

Facilitation

Crisis management

Education

Bachelor's degree in IT, Cybersecurity, Engineering, Business, or related field

Job description

EY in the United States is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, manages cross-functional response, tracks actions, and drives timely restoration while ensuring accountability and clear stakeholder updates. This position focuses on coordination rather than hands-on remediation across teams.