Lead Incident Response Coordinator — Cross‑Domain Incident Command

EY; Hoboken (NJ); Hybrid; USD 104,800 - 192,200; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining accountability.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of incident management, operations coordination, cybersecurity operations, infrastructure operations, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to operate effectively under pressure with clear structure during high-impact incidents.

Responsibilities

• Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Ensure response activities remain aligned to incident priority, business impact, and restoration objectives.
• Coordinate post-incident reviews and drive continuous improvement efforts.

Skills

Communication

Facilitation

Documentation

Prioritization

Decision-support

Education

Bachelor's degree in IT, Cybersecurity, Engineering, or equivalent

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining accountability.