Lead Incident Response Coordinator: Cross-Domain Command

EY; Raleigh (NC); Hybrid; USD 105,000 - 192,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) and pension

Paid time off

Job summary

EY seeks a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to operate effectively under pressure and maintain clear structure during high-impact incidents.

Responsibilities

• Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Ensure response activities remain aligned to incident priority, business impact, and restoration objectives.

Skills

Incident management

Cross-functional coordination

Stakeholder communications

Decision-support

Communication skills

Education

Bachelor's degree in IT, Cybersecurity, Engineering, Business, or equivalent

Job description

EY seeks a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.