Lead Incident Response Coordinator – Cross-Domain Ops

EY; Columbus (OH); Hybrid; USD 104,800 - 192,200; Full time

Job summary

EY in the United States is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and supports timely service restoration while maintaining accountability.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of incident management, operations coordination, cybersecurity operations, or related roles.
• Experience coordinating incidents, escalations, and cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Serve as lead coordinator for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Maintain incident action logs and drive accountability across participating teams.

Skills

Incident coordination

Stakeholder communications

Cross-functional coordination

Communication and facilitation

Education

Bachelor's degree or equivalent experience

Job description

EY in the United States is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and supports timely service restoration while maintaining accountability.