Lead Incident Response Coordinator — Cross‑Domain Command

EY; Grand Rapids (MI); Hybrid; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Total Rewards package

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents. The role emphasizes incident command, cross-functional collaboration, and timely restoration across multiple teams.

You will lead incident command activities, coordinate escalation and stakeholder updates, track restoration actions, and drive rapid decision-making to minimize business impact.

Qualifications

• Bachelor's degree or equivalent in IT, cybersecurity, engineering, business, or related field.
• 6+ years of incident management or cross-functional coordination experience.
• Experience coordinating incidents, escalations, and major operational events.

Responsibilities

• Incident Command and Coordination across multiple teams.
• Escalation management and executive communications during incidents.
• Communications management with stakeholders and leadership.
• Resolution tracking and recovery management to restore services.

Skills

Incident management

Operations coordination

Cybersecurity operations

Communication skills

Stakeholder management

Education

Bachelor's degree in IT/Cybersecurity/Engineering/Business

Tools

ITIL

SIEM/SOC workflows

Ticketing systems

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents. The role emphasizes incident command, cross-functional collaboration, and timely restoration across multiple teams.

You will lead incident command activities, coordinate escalation and stakeholder updates, track restoration actions, and drive rapid decision-making to minimize business impact.