Lead Incident Response Coordinator: Cross-Domain Ops

EY; Phoenix (AZ); Hybrid; USD 104,800 - 192,200; Full time

Benefits offered by this job

Salary progression

Job summary

EY seeks a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in IT, cybersecurity, engineering, or related field preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.

Responsibilities

• Lead incident command for cross-functional incidents and major operational events.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Maintain stakeholder awareness and provide clear incident communications throughout the lifecycle.
• Coordinate cross-team operational leadership to ensure timely restoration and accountability.

Skills

Incident command

Service restoration

Stakeholder communications

Action tracking

Escalation management

Executive updates

Response coordination

Cross-domain triage

Status reporting

Major incident practices

Operational dependencies

Post-incident reviews

Decision logs

Support model awareness

Playbook improvement

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.

Tools

Monitoring platforms

SIEM/SOC workflows

Ticketing systems

Collaboration tools

Operational dashboards

Job description

EY seeks a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.