Lead Incident Response Coordinator — Cross-Domain Ops

EY; Secaucus (NJ); On-site; USD 110,000 - 192,000; Full time

Job summary

EY seeks a Lead Incident Response Coordinator to act as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command, coordinates cross-functional response efforts, manages communications and escalations, tracks restoration actions, and ensures timely service restoration with clear accountability.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to coordinate technical teams without directly performing all technical remediation activities.

Responsibilities

• Incident Command and Coordination: Serve as the lead coordinator for incidents and major operational events requiring cross-functional response.
• Escalation Management: Evaluate incident severity, escalate appropriately, and coordinate engagement of technical specialists, vendors, and leadership.
• Communications Management: Develop clear incident communications for response teams, leadership, and impacted stakeholders.
• Resolution Tracking and Recovery Management: Maintain logs, track actions, and ensure timely restoration and handoff to remediation.

Job description

EY seeks a Lead Incident Response Coordinator to act as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command, coordinates cross-functional response efforts, manages communications and escalations, tracks restoration actions, and ensures timely service restoration with clear accountability.