Lead HVAC Technician - Path to Operations Manager

One Hour Heating & Air Conditioning; Myrtle Beach (SC); Hybrid; USD 75,000 - 110,000; Full time

Job summary

One Hour Heating & Air Conditioning is launching a new, locally owned operation in Utah County, and we're looking for an exceptional HVAC Service Technician who wants to grow with us. This role starts as a hands-on technician and offers a clear path to leadership, including potential to become Operations Manager as the business expands.

You’ll diagnose, repair, and maintain residential HVAC systems, mentor technicians, and help establish processes that improve operations and customer service.

Qualifications

• Several years of successful experience servicing residential HVAC systems.
• Strong diagnostic, troubleshooting, and repair skills.
• Applicable HVAC certifications and credentials.
• NATE certification preferred but not required.
• Valid driver's license and driving record acceptable under company insurance requirements.
• Ability to meet applicable background screening and employment requirements.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain residential and light commercial HVAC systems.
• Provide honest, accurate recommendations that help customers make informed decisions.
• Communicate clearly with homeowners, explain technical issues in understandable terms, and build lasting customer relationships.
• Maintain the highest standards of professionalism, punctuality, workmanship, and customer care.
• Take pride in your work, your appearance, your equipment, and your company vehicle.
• Follow established safety procedures and industry best practices.
• Help recruit, train, and mentor new HVAC technicians.
• Share technical knowledge and help others improve their skills.
• Set an example for professionalism, accountability, and exceptional customer service.
• Help establish processes and best practices that make our team more effective.
• Support technicians with difficult diagnoses and escalated customer concerns.
• Work directly with ownership to identify opportunities to improve the business.
• Lead, coach, and develop our service team.
• Coordinate daily service operations, scheduling, and dispatch.
• Monitor key business metrics, including customer satisfaction, technician productivity, revenue, and profitability.
• Help technicians improve both technical performance and customer experience.
• Build a positive, high-performing team culture.
• Improve operational efficiency and develop processes that support business growth.

Skills

Diagnostic skills

Troubleshooting

Customer service

Communication

Leadership potential

Education

HVAC certifications

NATE certification

Job description

One Hour Heating & Air Conditioning is launching a new, locally owned operation in Utah County, and we're looking for an exceptional HVAC Service Technician who wants to grow with us. This role starts as a hands-on technician and offers a clear path to leadership, including potential to become Operations Manager as the business expands.

You’ll diagnose, repair, and maintain residential HVAC systems, mentor technicians, and help establish processes that improve operations and customer service.