Lead HVAC Service Technician - Operations Manager Track

One Hour Heating & Air Conditioning of Santaquin, UT; Provo (UT); On-site; USD 70,000 - 100,000; Full time

Job summary

One Hour Heating & Air Conditioning of Santaquin, UT is launching a new, locally owned operation in Utah County and seeks an exceptional HVAC Service Technician who wants to grow with us. You will start by delivering outstanding HVAC service, while preparing to mentor others and lead the team as we expand.

The role offers a path from technician to leadership, with opportunities to improve operations, recruit and train staff, and collaborate directly with ownership to shape our culture and future

Qualifications

• Several years of HVAC service experience.
• Strong diagnostic, troubleshooting, and repair skills.
• NATE certification preferred but not required.
• Valid driver's license and driving record acceptable under company policy.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain residential and light commercial HVAC systems.
• Provide honest, accurate recommendations to help customers make informed decisions.
• Explain technical issues clearly to homeowners and build lasting relationships.
• Maintain high standards of professionalism, punctuality, workmanship, and customer care.
• Lead recruiting, training, and mentoring of new HVAC technicians.
• Coordinate daily service operations, scheduling, and dispatch with ownership input.
• Monitor customer satisfaction, technician productivity, revenue, and profitability.
• Help develop processes that improve our operations and culture.

Skills

HVAC service

Leadership potential

Customer communication

Education

NATE certification

HVAC certifications

Job description

Lead HVAC Service Technician – Operations Manager Track

Company: One Hour Heating & Air Conditioning

Location: Utah County, Utah

Job Type: Full-Time

Be More Than a Technician. Help Build Something Great.

Are you an experienced HVAC technician who loves solving problems, takes pride in doing things right, and genuinely enjoys working with people?

Do you see yourself leading a team someday, but haven't had the opportunity to take that next step?

We want to meet you.

One Hour Heating & Air Conditioning is launching a new, locally owned operation in Utah County, and we're looking for an exceptional HVAC Service Technician who wants to grow with us.

This isn't just another technician position.

We're looking for someone who can become a foundational member of our team, help establish our company culture, and develop into a leadership role as we grow—with the potential to become our future Operations Manager.

You'll start by doing what you do best: providing outstanding HVAC service to customers. As our business grows, you'll have opportunities to take on additional responsibilities, mentor new technicians, help improve our operations, and eventually lead the team.

We're looking for someone who's great at their job today and excited about who they can become tomorrow.

What You'll Do

Deliver Exceptional HVAC Service

• Diagnose, troubleshoot, repair, and maintain residential and light commercial HVAC systems.
• Provide honest, accurate recommendations that help customers make informed decisions.
• Communicate clearly with homeowners, explain technical issues in understandable terms, and build lasting customer relationships.
• Maintain the highest standards of professionalism, punctuality, workmanship, and customer care.
• Take pride in your work, your appearance, your equipment, and your company vehicle.
• Follow established safety procedures and industry best practices.

Help Build a Great Team

As our business grows, you'll have opportunities to:

• Help recruit, train, and mentor new HVAC technicians.
• Share technical knowledge and help others improve their skills.
• Set an example for professionalism, accountability, and exceptional customer service.
• Help establish processes and best practices that make our team more effective.
• Support technicians with difficult diagnoses and escalated customer concerns.
• Work directly with ownership to identify opportunities to improve the business.

Grow Into Operational Leadership

For the right person, this position offers a path toward an Operations Manager role, with increasing responsibility for:

• Leading, coaching, and developing our service team.
• Coordinating daily service operations, scheduling, and dispatch.
• Monitoring key business metrics, including customer satisfaction, technician productivity, revenue, and profitability.
• Helping technicians improve both technical performance and customer experience.
• Building a positive, high-performing team culture.
• Improving operational efficiency and developing processes that support business growth.
• Helping make decisions that shape the future of our company.

This is a hands-on technician role initially, with leadership responsibilities expanding as the business grows.

Who We're Looking For

Technical Excellence

• Several years of successful experience servicing residential HVAC systems.
• Strong diagnostic, troubleshooting, and repair skills.
• A commitment to high-quality workmanship and doing the job right.
• Applicable HVAC certifications and credentials.
• NATE certification preferred but not required.
• Valid driver's license and driving record acceptable under company insurance requirements.
• Ability to meet applicable background screening and employment requirements.

Exceptional People Skills

This is just as important to us as your technical ability.

We're looking for someone who:

• Genuinely enjoys interacting with customers and coworkers.
• Can explain complicated technical problems in a way customers understand.
• Makes people feel comfortable, respected, and confident.
• Handles difficult situations with patience and professionalism.
• Builds trust through honesty, integrity, and follow-through.
• Understands that exceptional customer service is what builds a successful business.

A Desire to Grow

We want someone who:

• Has ambitions beyond their current position.
• Takes initiative rather than waiting to be told what to do.
• Is eager to learn new skills, including leadership and business operations.
• Takes ownership of problems and follows through on solutions.
• Welcomes feedback and is always looking for ways to improve.
• Enjoys teaching, mentoring, and helping others succeed.
• Wants to be part of building something, not just collecting a paycheck.

Previous management experience is a plus, but it is NOT required.

We're more interested in finding the right person with the right attitude, abilities, and potential.

Why Join One Hour Heating & Air Conditioning?

Get In on the Ground Floor

We're building a new, locally owned operation backed by one of the most recognized brands in residential HVAC. You'll have an opportunity to make a meaningful impact from the very beginning.

A Real Opportunity to Grow

We're not just hiring someone to run service calls. We're looking for someone who wants to grow into leadership. As the company expands, we intend to develop leaders from within, with this position offering a potential path to Operations Manager.

Work Directly With Ownership

You'll work closely with the owner and have a voice in how we build the business. We value good ideas, initiative, and people who want to make things better.

Help Create the Culture

We want to build a company where employees are respected, customers are treated exceptionally well, and great work is recognized and rewarded. As one of our first team members, you'll help establish that culture.

Professional Development

We believe in investing in our people through training, mentoring, and opportunities to develop new technical, business, and leadership skills.

Compensation & Opportunities

• Competitive compensation based on experience and qualifications.
• Performance-based incentive opportunities.
• Leadership development and career advancement opportunities.
• Ongoing technical training and professional development.
• Opportunity to grow into a Service Manager or Operations Manager position as the business expands.
• Additional compensation and benefits details discussed during the hiring process.

Ready to Take the Next Step?

Are you a great HVAC technician who knows you're capable of more?

Maybe you're the person other technicians come to for help. Maybe you're the one customers ask for by name. Maybe you've thought about management but haven't found the right opportunity.

We're looking for someone who is technically excellent, outstanding with people, hungry to grow, and excited about helping build a successful company.

You don't need to have been a manager before.

You need to be great at what you do, great with people, and ready to take on new challenges.

Come help us build something great.