HVAC Senior Service Tech Lead

One Hour Heating & Air Conditioning; Sandy (UT); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Take-home van

Company phone

Certifications program

401(k)

Company car

Competitive salary

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

One Hour Heating & Air Conditioning is seeking a Senior HVAC Service Tech Lead to manage and mentor a growing residential service team in Sandy, UT. You will run advanced diagnostics, lead technicians, and coordinate with ownership on daily operations and growth strategies.

The role emphasizes leadership, accountability, and delivering top-tier customer service, with a defined path toward Service Manager and General Manager as the shop expands under a national brand.

Qualifications

• 5+ years residential HVAC service experience, including leading or mentoring technicians.
• EPA Section 608 Universal Certification (NATE preferred).
• Strong diagnostic skills and technical competence.
• Proven leadership; able to connect field performance to business results.
• Comfortable with field service software (CRM, dispatch, job-costing).
• Clean driving record.
• Professional, reliable, and able to represent the company with integrity.

Responsibilities

• Run advanced diagnostics, service, and repair on residential HVAC systems.
• Lead, mentor, and hold the technician team to a standard on quality, safety, and customer communication.
• Be the field point-person for daily operations, coordinating with dispatch and ownership.
• Handle escalations and complex calls on site.
• Help recruit, onboard, train, and evaluate technicians.
• Work with the owner on performance metrics: revenue, average ticket, close rates, callbacks, customer satisfaction, technician productivity.
• Keep vehicles stocked, maintained, and presentable.
• Support permitting, inspections, and code compliance (EPA and Utah code).

Skills

Lead technician

HVAC diagnostics

Mentoring

CRM

EPA 608

Leadership

Tools

CRM software

Dispatch software

Job-costing software

Job description

Benefits:

• Paid holidays
• Take-home company service van
• Company phone / tablet
• Certifications through One Hour's Success Academy
• 401(k)
• Company car
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

HVAC Sr. Service Tech Lead– Management Track

HVAC Lead – $90K–$110K Base + Bonus | MGNT Track | Take-Home Van | No Layoffs!

Locally Owned, Veteran-Owned

It's your time to level up! You're already running calls and carrying the crew for someone else. You know how the shop should run. Nobody is asking you.

We are! We value your years of professionalism and the time you invested in yourself to become a leader in this industry. We're a locally owned, veteran-owned One Hour Heating & Air Conditioning franchise opening two territories in Sandy, Murray, and the surrounding area. We're building the team from the ground up, backed by the systems, training, and national brand of One Hour. The professionals who join now set the standard.

This is a working Sr. Service Tech / Manager role. As the working lead you run calls, you lead the technicians, and you work directly with the owner on how the business grows. Prove you can lead, and the Service Manager, Operations Manager seat is the next step as ownership moves to owner-level responsibilities.

Why This Role Is Different

• A real seat at the table. You work with the owner on pricing, memberships, hiring, and workflow. Your voice shapes how we run.
• A defined path to Service Manager, Operations Manager, General Manager. Big shops can pay more base. They can't offer you the chance to run the business.
• New shop, national brand, no legacy politics.
• Take-home van, phone, tablet, uniforms. Owner who answers the phone.

Career track: Service Manager → General Manager

What You'll Do

• Run advanced diagnostics, service, and repair on residential HVAC systems
• Lead, mentor, and hold the technician team to a standard on quality, safety, and customer communication
• Be the field point-person for daily operations, coordinating with dispatch and ownership
• Handle escalations and complex calls on site
• Help recruit, onboard, train, and evaluate technicians
• Work with the owner on performance metrics: revenue, average ticket, close rates, callbacks, customer satisfaction, technician productivity
• Keep vehicles stocked, maintained, and presentable
• Support permitting, inspections, and code compliance (EPA and Utah code)

What You Bring

• 5+ years residential HVAC service experience, including leading or mentoring technicians
• EPA Section 608 Universal Certification (NATE preferred)
• Strong diagnostic skills and technical competence
• Proven leadership; able to connect field performance to business results
• Comfortable with field service software (CRM, dispatch, job-costing)
• Clean driving record
• Professional, reliable, and able to represent the company with integrity

Compensation

$90K–$110K annually, plus quarterly leadership bonus tied to crew results and performance incentives.