HVAC Service Manager — Lead Team & Grow Profits

American Residential Services (ARS); Boston (MA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Insurance access after 31 days of emlo

Low-cost medical insurance (starting ~

Dental and vision insurance options

Health Savings Account (HSA) or FSA

401(k) with company match

Paid time off & holiday pay

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Boston is seeking an HVAC Service Manager - Residential to lead and grow the service team. You’ll oversee daily operations, optimize scheduling, and drive margins while maintaining top-quality customer service. This role emphasizes safety, training, and hands-on leadership across field technicians.

Competitive pay with a $5,000 sign-on bonus and comprehensive benefits, including medical, dental, and 401(k) match. Experience in HVAC and strong managerial skills are essential.

Qualifications

• 5+ years of HVAC service experience.
• Strong knowledge of gas piping, electricity, plumbing, and air flow.
• Valid driver’s license with a good driving record.
• Strong leadership, communication, computer, and math skills.
• Ability to manage people, operations, and budgets effectively.
• Must pass background and drug screening.

Responsibilities

• Lead and manage the HVAC service team, including hiring, scheduling, training, performance management, and coaching.
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery.
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
• Resolve customer issues and ensure top-tier customer satisfaction.
• Coordinate with dispatch to optimize technician selection and scheduling.
• Conduct job site inspections and monitor workmanship standards.
• Track departmental operations, inventory, tools, vehicles, and maintenance.
• Ensure compliance with safety regulations, company policies, and local codes.
• Provide ongoing on-the-job training and development for technicians.
• Lead weekly technician meetings and monitor key performance indicators (KPIs).

Skills

HVAC knowledge

Leadership

Budget management

Customer service

Scheduling

Safety compliance

Job description

ARS-Rescue Rooter in Boston is seeking an HVAC Service Manager - Residential to lead and grow the service team. You’ll oversee daily operations, optimize scheduling, and drive margins while maintaining top-quality customer service. This role emphasizes safety, training, and hands-on leadership across field technicians.

Competitive pay with a $5,000 sign-on bonus and comprehensive benefits, including medical, dental, and 401(k) match. Experience in HVAC and strong managerial skills are essential.