Lead HVAC Controls & Field Service Engineer

Johnson Controls; Charlotte (NC); On-site; USD 50,000 - 69,000; Full time

Job summary

Johnson Controls is seeking a field services leader to guide technicians and directly contribute to HVAC controls service work. You will plan routes, coordinate on-site service, and ensure safe, accurate, timely completion of commissioning and troubleshooting for BMS and HVAC systems.

Responsibilities include supervising technicians, coordinating with customers and internal teams, and supporting installation, integration, and programming of controllers, sensors, and related devices.

Qualifications

• Diploma or Bachelor's degree in Electrical, Electronics, Instrumentation, Mechanical Engineering, or a related field.
• 6-10 years of experience in BMS, HVAC controls, installation, commissioning, service, or troubleshooting.
• Hands-on experience with controller programming, sensor and actuator calibration, and onsite system verification.
• Working knowledge of BACnet, Modbus, and LonWorks.
• Experience commissioning HVAC equipment such as chillers, AHUs, FCUs, cooling towers, pumps, and VAV systems.
• Strong verbal and written communication skills in English.
• Ability to coordinate technicians, customers, consultants, and contractors in a field service environment.

Responsibilities

• Lead and support assigned field technicians through day-to-day service execution and on-site coordination.
• Plan monthly routes and balance workload, service demand, and customer priorities.
• Perform and oversee commissioning, servicing, troubleshooting, and replacement work on BMS and HVAC control systems.
• Support installation, integration, and programming of controllers, sensors, actuators, and related field devices.
• Carry out system verification, point-to-point checks, functional testing, calibration, backups, and service reporting.
• Support integration activities using BACnet, Modbus, LonWorks, and other connected control environments.
• Review serviced account needs, customer feedback, and operational performance to improve delivery and satisfaction.
• Collaborate with sales, operations, and other internal teams to support service growth, staffing needs, and escalation handling.
• Coach, develop, and support technicians while maintaining a strong focus on safety and quality.
• Contribute to bid, estimate, and operational review activities when required.

Skills

English communication

Field coordination

Team leadership

Problem solving

Safety consciousness

Education

Diploma or Bachelor's degree in Electrical, Electronics, Instrumentation, Mechanical Engineering

Tools

BACnet

Modbus

LonWorks

Controller programming

Job description

Johnson Controls is seeking a field services leader to guide technicians and directly contribute to HVAC controls service work. You will plan routes, coordinate on-site service, and ensure safe, accurate, timely completion of commissioning and troubleshooting for BMS and HVAC systems.

Responsibilities include supervising technicians, coordinating with customers and internal teams, and supporting installation, integration, and programming of controllers, sensors, and related devices.