Lead Housekeeping Manager — Elevate Guest Experience

Northland Properties; Fort Worth (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Rewards & Recognition

Free Parking

Discounted Hotel Stays for Team &

Group Life Insurance

Extended Health, Dental, Vision Care

Complimentary Stays

Milestone Rewards

Job summary

The Sandman Hotel Group in Fort Worth is seeking an Assistant Housekeeping Manager to oversee daily housekeeping operations for guest rooms and public spaces. Strong leadership, problem-solving, and decisiveness are essential as you report to the Executive Housekeeper.

The role emphasizes staff recruitment, training, and ensuring the highest standards of cleanliness and guest service in a fast-paced hotel environment.

Qualifications

• 3+ years housekeeping experience with at least 2 years in a direct supervisory role in hotels
• Knowledge of laundry operations
• Familiarity with MS Word, Excel and Internet

Responsibilities

• Responsible for the day-to-day operation of the Housekeeping Department
• Assist in recruiting and retaining a strong service-oriented team
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
• Conduct guest room and public area inspections
• Monitor and manage labor efficiencies and all other departmental costs
• Ordering of departmental supplies and conduct monthly linen inventories
• Scheduling for Room Attendants, Public Area cleaners and Laundry staff
• Maintain proper lost and found procedures.
• Assist in training of new team members
• Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

Skills

Customer relations

Time management

Adaptability

Guest satisfaction

Tools

MS Word

MS Excel

Internet

Job description

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well-known family of brands, which include Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, and The Sutton Place Hotels.

TheAssistant Housekeeping Manager will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical in the effective management of the hotel, as cleanliness is of the highest priority in the hospitality industry. Leadership, problem-solving, and decisiveness are critical for success in this role. This role will report directly to the Executive Housekeeper.

JOB REQUIREMENTS:

• Fast paced environment, work under pressure, tight deadlines, repetitive tasks, handling heavy loads, physically demanding, attention to detail, combination of standing, walking, standing for extended periods of time, bending, crouching, kneeling.
• Superior time management and organizational skills
• Strong interpersonal skills with an emphasis on leadership ability
• Positive attitude, pleasant personality, and a strong ability to motivate, train, develop and guide a team
• Knowledge of computers including MS Word, Excel and Internet
• Knowledge of health and safety standards
• Minimum 3 years housekeeping experience with a minimum of 2 years in a direct supervisory role in hotels
• Knowledge of laundry operations

DUTIES:

• Responsible for the day-to-day operation of the Housekeeping Department
• Assist in recruiting and retaining a strong service-oriented team
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service
• Conduct guest room and public area inspections
• Monitor and manage labor efficiencies and all other departmental costs
• Ordering of departmental supplies and conduct monthly linen inventories
• Scheduling for Room Attendants, Public Area cleaners and Laundry staff
• Maintain proper lost and found procedures.
• Assist in training of new team members
• Ensure Sandman Hotels, Inns & Suites policies and procedures are followed

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Free Parking
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• Milestone Rewards

SUMMATION:

The Sandman Hotel Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in United States of America to apply

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**