Lead Housekeeping Manager – Dual-Property Hotel

GRAHAM HOTEL SYSTEMS INC; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Kensington Hotel is seeking an Assistant Executive Housekeeper to lead housekeeping operations across two properties, overseeing more than 300 guest rooms and public areas. You will work closely with the Executive Housekeeper to ensure top-tier cleanliness and guest satisfaction in a fast-paced environment.

We value hands-on leadership, team development, and a commitment to exceptional service. This role requires strong organization and communication skills to manage schedules, inventory,

Qualifications

• Previous housekeeping experience in a hotel or hospitality environment.
• Leadership or supervisory experience preferred.
• Strong organizational skills and the ability to manage priorities across two properties.
• Excellent communication and problem-solving skills.
• A keen eye for detail and a commitment to high cleanliness standards.
• The ability to motivate, train, and support a diverse team.
• A guest-focused attitude and the confidence to address concerns quickly and professionally.
• Flexibility and the ability to thrive in a busy, hands-on environment.

Responsibilities

• Lead with Confidence: Provide hands-on support, guidance, and direction to housekeeping associates, maintaining a visible leadership presence throughout both properties.
• Maintain Exceptional Standards: Supervise the cleanliness and presentation of more than 300 guest rooms and public areas, ensuring quality standards are consistently met.
• Create Memorable Guest Experiences: Respond promptly to guest concerns and requests, ensuring corrective action is taken immediately and issues are resolved professionally.
• Train and Develop Your Team: Conduct regular training sessions, pre-shift briefings, and departmental meetings to keep associates informed, prepared, and motivated.
• Coordinate Daily Operations: Schedule and assign associates based on occupancy forecasts, staffing needs, room assignments, and established service standards.
• Manage Supplies and Inventory: Monitor supply levels, maintain appropriate par stocks, order and retrieve supplies, and conduct monthly inventories of departmental equipment.
• Maintain Key Control and Lost & Found: Ensure proper key security, accurate inventory records, and organized lost-and-found procedures.
• Control Costs: Monitor payroll, equipment, and supply expenses while supporting efficient department operations and completing required billing procedures.
• Communicate Effectively: Review written communications, staffing plans, room assignments, and operational updates to ensure all team members and supporting departments have the information they need.
• Lead by Example: Promote teamwork, accountability, professionalism, and a commitment to outstanding cleanliness and guest satisfaction.
• Perform additional duties as assigned to support the success of the housekeeping department.

Job description

The Kensington Hotel is seeking an Assistant Executive Housekeeper to lead housekeeping operations across two properties, overseeing more than 300 guest rooms and public areas. You will work closely with the Executive Housekeeper to ensure top-tier cleanliness and guest satisfaction in a fast-paced environment.

We value hands-on leadership, team development, and a commitment to exceptional service. This role requires strong organization and communication skills to manage schedules, inventory,