Lead Host & Guest Experience Leader

TMR Operations, LLC; Huntington Beach (CA); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Pacific Hospitality Group is seeking a Lead Host to welcome guests, manage waitlists, present menus, and ensure a superior dining experience. You will train new hosts, assist with restaurant events, and coordinate with the private events team to maintain smooth guest flow and service standards.

You will answer reservations and questions, monitor VIPs and events, and uphold sanitation and cleanliness guidelines while delivering friendly, professional guest interactions in a dynamic hotel setting.

Qualifications

• Prior customer service experience; cash handling experience is preferred.
• A positive attitude and professional demeanor.
• Strong communication and interpersonal skills, with a commitment to guest satisfaction.
• The ability to stay organized, communicate clearly, and support the team during busy service periods.
• The ability to coach new team members with patience and professionalism.
• Good judgment and the ability to follow detailed written or verbal instructions.

Responsabilités

• Welcome guests upon arrival and seat them promptly, provide menus and information about restaurant amenities.
• Manage waitlist by recording guest names and party sizes, provide estimated wait times and notify guests when tables are ready.
• Present menus and introduce guests to their server, check tables for presentation and completeness.
• Check in with guests to ensure satisfaction and invite return visits.
• Answer calls and assist with reservations, menu questions, directions, and hotel amenities.
• Serve as the primary trainer for new hosts, delivering hands-on instruction and coaching.
• Assist the Private Events Manager with events in the restaurant and bar, including welcoming event guests and coordinating flow.
• Support private event inquiries by sharing information and conveying event details to the team.
• Remain informed about house count, visiting VIPs, and upcoming events to provide attentive service.
• Assist service staff by running food, refilling beverages, and bussing tables.
• Maintain clean menus, wine lists, check presenters, and host stand; report housekeeping needs.
• Follow all food handling, sanitation, and health department guidelines.

Connaissances

Customer service

Cash handling

Communication

Team coaching

Organization

Outils

Hotel reservation systems

Description du poste

Pacific Hospitality Group is seeking a Lead Host to welcome guests, manage waitlists, present menus, and ensure a superior dining experience. You will train new hosts, assist with restaurant events, and coordinate with the private events team to maintain smooth guest flow and service standards.

You will answer reservations and questions, monitor VIPs and events, and uphold sanitation and cleanliness guidelines while delivering friendly, professional guest interactions in a dynamic hotel setting.