Lead Host: Guest Experience & Training

Pasea Hotel; Huntington Beach (CA); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Paséa Hotel & Spa in Huntington Beach, CA is seeking a Lead Host to deliver guest-focused service in a fast-paced restaurant environment. You will welcome guests, manage reservations and the waitlist, and coordinate with servers and the Private Events Manager to ensure smooth guest flow during service and events.

The role includes training new hosts, contributing to high guest satisfaction, and supporting event spaces while maintaining cleanliness and adherence to health guidelines.

Qualifications

• Prior customer service experience; cash handling experience is preferred.
• Strong communication and interpersonal skills; guest satisfaction focus.
• Ability to stay organized and support the team during busy service periods.

Responsabilités

• Welcome guests upon arrival and seat them promptly; provide menus and information about hotel amenities.
• Manage the waitlist by recording guest names and party sizes, provide estimated wait times, and notify guests when tables are ready.
• Present menus and introduce guests to their server; check tables for proper presentation and notify server of missing items.
• Check in with guests to ensure satisfaction and invite them to return; thank guests as they depart.
• Answer calls and assist with reservations, menu questions, directions, and hotel amenities.
• Serve as the primary trainer for new hosts; provide hands-on instruction on greeting and seating, procedures, and standards.
• Assist the Private Events Manager with events in the restaurant and bar; prep spaces and coordinate guest flow.
• Support private event inquiries by sharing information and directing guests to the Events Manager.
• Remain informed about house count, visiting VIPs, and upcoming events to provide personalized service.
• Assist service staff by running food, refilling beverages, and bussing tables.
• Maintain clean menus, check presenters, wine lists, and the host stand; report housekeeping needs.

Connaissances

Customer service

Cash handling

Communication

Description du poste

Paséa Hotel & Spa in Huntington Beach, CA is seeking a Lead Host to deliver guest-focused service in a fast-paced restaurant environment. You will welcome guests, manage reservations and the waitlist, and coordinate with servers and the Private Events Manager to ensure smooth guest flow during service and events.

The role includes training new hosts, contributing to high guest satisfaction, and supporting event spaces while maintaining cleanliness and adherence to health guidelines.