Lead Host

Pacific City Operations, LLC; Huntington Beach (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Pacific Hospitality Group in Huntington Beach is seeking a Lead Host to deliver exceptional guest experiences in a fast-paced hotel restaurant environment. You will welcome guests, manage reservations, and train new hosts while coordinating with servers and managers to ensure smooth flow.

You will uphold service standards, assist with private events, and help maintain a clean, organized host stand. Experience in hospitality and strong communication are essential for success.

Qualifications

• Prior customer service experience; cash handling experience is preferred.
• A positive attitude and professional demeanor.
• Strong communication and interpersonal skills, with a commitment to guest satisfaction.
• The ability to stay organized, communicate clearly, and support the team during busy service periods.
• The ability to coach new team members with patience and professionalism.
• Good judgment and the ability to follow detailed written or verbal instructions.
• Experience supporting private dining, events, or special occasions (nice to have).
• Familiarity with hotel telephone, reservation, and computer systems (nice to have).
• The ability to address routine issues and adapt to changing guest needs in a fast-paced environment (nice to have).

Responsabilités

• Welcome guests upon arrival and seat them promptly.
• Provide menus and information about restaurant amenities.
• Manage the waitlist by recording guest names and party sizes and notifying guests when their tables are ready.
• Accommodate seating requests while balancing guest flow and keeping the supervisor informed.
• Present menus and introduce guests to their server.
• Check tables for proper presentation and notify the server of missing items.
• Check in with guests to ensure satisfaction.
• Thank guests and invite them to return.
• Answer calls and assist with reservations, menu questions, directions, and questions about the hotel.
• Serve as the primary trainer for new hosts.
• Provide hands-on instruction on greeting and seating guests, waitlist and reservation procedures, phone etiquette, service standards, cleanliness, and other host responsibilities.
• Help new team members become confident and consistent in the role, and share progress with the supervisor.
• Assist the Private Events Manager with events in the restaurant and bar, including preparation and guest flow.
• Support private event inquiries by providing information and sharing leads with the Events Manager.
• Help ensure event spaces reflect the hotel’s service standards.
• Remain informed about house count, VIPs, and upcoming events to provide attentive service.
• Assist service staff by running food, refilling beverages, and bussing tables.
• Maintain clean menus, check presenters, wine lists, and the host stand.
• Report housekeeping needs and follow health guidelines.
• Resolve guest concerns and refer other matters to management.
• Notify a supervisor or Security of unusual events or theft.

Connaissances

Customer service

Cash handling

Communication skills

Interpersonal skills

Organization

Coaching new team members

Judgment & following instructions

Description du poste

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Lead Host

What You Will Accomplish

• Welcome guests upon arrival and seat them promptly.
• Provide menus and information about the restaurants, meal options, and other relevant hotel amenities.
• Manage the waitlist by recording guest names and party sizes, providing estimated wait times, and notifying guests when their tables are ready.
• Accommodate seating requests when possible while balancing guest flow, and keep the supervisor informed of guest counts and wait times.
• Present menus and introduce guests to their server.
• Check tables for proper presentation and completeness, and notify the server of any missing items.
• Check in with guests to help ensure they are satisfied with their experience.
• Thank guests as they depart and invite them to return.
• Answer calls and assist with reservations, menu questions, restaurant directions, and general questions about the hotel and its amenities.
• Serve as the primary trainer for new hosts.
• Provide hands-on instruction on greeting and seating guests, waitlist and reservation procedures, phone etiquette, service standards, cleanliness, and other host responsibilities.
• Help new team members become confident and consistent in the role, and share progress or training needs with the supervisor.
• Assist the Private Events Manager with events in the restaurant and bar, including preparing spaces, welcoming event guests, communicating event details to the team, and helping with the guest flow before and during events.
• Support private event inquiries by providing general information, directing guests to the Private Events Manager, and promptly sharing event leads or guest requests with them.
• Help ensure event spaces and guest-facing details are ready and reflect the hotel’s service standards.
• Remain informed about the hotel’s house count, visiting VIPs, and upcoming events to provide attentive and personalized service.
• Assist service staff as needed by running food, refilling beverages, and bussing tables.
• Maintain clean, presentable menus, check presenters, wine lists, and the host stand.
• Keep the work area clean, prepare silverware rollups as needed, and regularly check the restroom and restaurant perimeter for cleanliness.
• Report housekeeping needs promptly.
• Follow all food handling, sanitation, and health department guidelines.
• Resolve guest concerns within the scope of the role and refer other matters to management.
• Notify a supervisor and/or Security of unusual events, missing items, or alleged theft.

What You Will Bring

• Prior customer service experience; cash handling experience is preferred.
• A positive attitude and professional demeanor.
• Strong communication and interpersonal skills, with a commitment to guest satisfaction.
• The ability to stay organized, communicate clearly, and support the team during busy service periods.
• The ability to coach new team members with patience and professionalism.
• Good judgment and the ability to follow detailed written or verbal instructions.

Great If You Have

• Previous restaurant host or lead experience.
• Experience supporting private dining, events, or special occasions.
• Familiarity with hotel telephone, reservation, and computer systems.
• The ability to address routine issues and adapt to changing guest needs in a fast-paced environment.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us-discover the opportunities waiting for you at Pacific Hospitality Group.