Lead Host & Guest Experience Coach

Pacific City Operations, LLC; Huntington Beach (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Pacific Hospitality Group in Huntington Beach is seeking a Lead Host to deliver exceptional guest experiences in a fast-paced hotel restaurant environment. You will welcome guests, manage reservations, and train new hosts while coordinating with servers and managers to ensure smooth flow.

You will uphold service standards, assist with private events, and help maintain a clean, organized host stand. Experience in hospitality and strong communication are essential for success.

Qualifications

• Prior customer service experience; cash handling experience is preferred.
• A positive attitude and professional demeanor.
• Strong communication and interpersonal skills, with a commitment to guest satisfaction.
• The ability to stay organized, communicate clearly, and support the team during busy service periods.
• The ability to coach new team members with patience and professionalism.
• Good judgment and the ability to follow detailed written or verbal instructions.
• Experience supporting private dining, events, or special occasions (nice to have).
• Familiarity with hotel telephone, reservation, and computer systems (nice to have).
• The ability to address routine issues and adapt to changing guest needs in a fast-paced environment (nice to have).

Responsabilités

• Welcome guests upon arrival and seat them promptly.
• Provide menus and information about restaurant amenities.
• Manage the waitlist by recording guest names and party sizes and notifying guests when their tables are ready.
• Accommodate seating requests while balancing guest flow and keeping the supervisor informed.
• Present menus and introduce guests to their server.
• Check tables for proper presentation and notify the server of missing items.
• Check in with guests to ensure satisfaction.
• Thank guests and invite them to return.
• Answer calls and assist with reservations, menu questions, directions, and questions about the hotel.
• Serve as the primary trainer for new hosts.
• Provide hands-on instruction on greeting and seating guests, waitlist and reservation procedures, phone etiquette, service standards, cleanliness, and other host responsibilities.
• Help new team members become confident and consistent in the role, and share progress with the supervisor.
• Assist the Private Events Manager with events in the restaurant and bar, including preparation and guest flow.
• Support private event inquiries by providing information and sharing leads with the Events Manager.
• Help ensure event spaces reflect the hotel’s service standards.
• Remain informed about house count, VIPs, and upcoming events to provide attentive service.
• Assist service staff by running food, refilling beverages, and bussing tables.
• Maintain clean menus, check presenters, wine lists, and the host stand.
• Report housekeeping needs and follow health guidelines.
• Resolve guest concerns and refer other matters to management.
• Notify a supervisor or Security of unusual events or theft.

Connaissances

Customer service

Cash handling

Communication skills

Interpersonal skills

Organization

Coaching new team members

Judgment & following instructions

Description du poste

Pacific Hospitality Group in Huntington Beach is seeking a Lead Host to deliver exceptional guest experiences in a fast-paced hotel restaurant environment. You will welcome guests, manage reservations, and train new hosts while coordinating with servers and managers to ensure smooth flow.

You will uphold service standards, assist with private events, and help maintain a clean, organized host stand. Experience in hospitality and strong communication are essential for success.