Lead Hospitality & Conference Services Clerk

Canon U.S.A., Inc.; Washington; Vor Ort; USD 40.000 - 49.000; Vollzeit

Benefits dieser Stelle

Competitive pay & benefits

Comprehensive training & development

Employee discounts nationwide

Zusammenfassung

Canon Business Process Services in Washington, DC is seeking a Hospitality Clerk III/Lead to manage conference room reservations, food service setup, and guest assistance. The role requires handling inquiries, coordinating with IT, facilities, and mail teams, and delivering high-level customer care in a dynamic corporate setting.

The ideal candidate has 5+ years of concierge experience, strong communication, and the ability to work overtime as needed.

Qualifikationen

• Minimum 5 years of concierge experience in a fast-paced corporate environment.
• Ability to make independent decisions and propose solutions to problems or issues.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime and meet deadlines.

Aufgaben

• Manage conference room reservations, monitor start/end times, attendees, and catering orders.
• Coordinate facilities services requests with internal teams (IT, maintenance, mail, etc.).
• Maintain security policies for arrivals and departures of visitors and contractors.
• Provide way-finding and amenities information to guests, visitors, and employees.
• Handle large volumes of inbound/outbound calls and emails promptly.
• Collaborate with internal teams to streamline workflows and prioritize activities.

Kenntnisse

Customer service

Video conferencing

Communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Canon Business Process Services in Washington, DC is seeking a Hospitality Clerk III/Lead to manage conference room reservations, food service setup, and guest assistance. The role requires handling inquiries, coordinating with IT, facilities, and mail teams, and delivering high-level customer care in a dynamic corporate setting.

The ideal candidate has 5+ years of concierge experience, strong communication, and the ability to work overtime as needed.