Hospitality Clerk III / Lead

Canon U.S.A., Inc.; Washington; On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training & development

Employee discounts nationwide

Job summary

Canon Business Process Services in Washington, DC is seeking a Hospitality Clerk III/Lead to manage conference room reservations, food service setup, and guest assistance. The role requires handling inquiries, coordinating with IT, facilities, and mail teams, and delivering high-level customer care in a dynamic corporate setting.

The ideal candidate has 5+ years of concierge experience, strong communication, and the ability to work overtime as needed.

Qualifications

• Minimum 5 years of concierge experience in a fast-paced corporate environment.
• Ability to make independent decisions and propose solutions to problems or issues.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime and meet deadlines.

Responsibilities

• Manage conference room reservations, monitor start/end times, attendees, and catering orders.
• Coordinate facilities services requests with internal teams (IT, maintenance, mail, etc.).
• Maintain security policies for arrivals and departures of visitors and contractors.
• Provide way-finding and amenities information to guests, visitors, and employees.
• Handle large volumes of inbound/outbound calls and emails promptly.
• Collaborate with internal teams to streamline workflows and prioritize activities.

Skills

Customer service

Video conferencing

Communication

Education

High school diploma or equivalent

Job description

Hospitality Clerk III / Lead

Job Locations

US-DC

Requisition Info

• Requisition ID: 2026-21612
• # of Openings: 1
• Category (Portal Searching): Administrative/Clerical
• Position Type (Portal Searching): Regular Full-Time
• Maximum Salary: USD $44,850.00/Yr.
• Fixed Salary: USD $23.00/Hr.

Overview

Under general supervision, is responsible for set-up and disassemble of conference room, receiving catering deliveries; preparing food for delivery to conference rooms, and completing food service setup. This includes but is not limited to tables, chairs, equipment, paper, writing instruments, etc. May perform additional duties such as mail, packages and interoffice correspondence handling and dispatching for all classes of mail if needed.

Responsibilities

• Manage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests,
• Manage facilities services requests in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests. Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), Print Clerk (print jobs), and mail room (package pickups and deliveries)
• Manage established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etc
• Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Manage large amounts of inbound and outbound calls/emails in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Collaborate with other Business Services Associates and functional areas (Travel, Finance, IT, Contract Administration, etc.) to identify opportunities to streamline workflows, to prioritize key business activities and develop solutions
• Develop and maintain strong, credible relationships across business units and deliver business results
• Respond to changing situations and encourage and help others to do the same. Clarifies and adapts guidelines that are not applicable to changing situations
• Manage conflicting priorities and be comfortable in a fast-paced environment
• Independently resolve complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge. May provide solutions to resolve less complex problems
• Assist in complex project coordination and support departmental initiatives
• Perform other assigned tasks as needed

Qualifications

• High school Diploma or equivalent
• Minimum 5 years experience concierge experience working in a fast paced Corporate environment
• Video conferenceing experience a plus
• Ability to make independent and high quality decisions and may advise on solutions to problems or issues
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
• May lift and/or move up to 50lbs.

What We Offer

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.