Lead Home Shopping Operations & Digital Fulfillment

Safeway; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Employee discounts

Health benefits

Paid time off

Career development

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth in our California stores.

You will oversee picking, staging, dispensing, and delivery coordination, manage schedules, mentor associates, and ensure compliance with food safety and company standards in a fast-paced, high-volume environment.

Qualifications

• Strong customer-service focus.
• Proven ability to manage people.
• Excellent organizational and time-management skills.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

Skills

Customer service

People management

Organization & time management

Fast-paced environment

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth in our California stores.

You will oversee picking, staging, dispensing, and delivery coordination, manage schedules, mentor associates, and ensure compliance with food safety and company standards in a fast-paced, high-volume environment.