Home Shopping Operations Supervisor

Shaw’s and Star Market; Vergennes (VT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Benefits (medical, dental, 401k)

Paid time off

Career growth and training

Inclusive work environment

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations in a fast-paced store environment. You will ensure accurate and timely order completion, support customer satisfaction, and drive digital sales growth.

You will manage a team, coach associates, and partner with department leaders to resolve inventory and fulfillment challenges while maintaining safety and quality standards.

Qualifications

• Experience in retail or e‑commerce operations.
• Ability to lift up to 50 lbs and work in a fast-paced environment.
• Flexible availability including early mornings, evenings, weekends and holidays.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate order fulfillment.
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume and productivity expectations.
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Organization

Problem solving

Tools

Store systems

Handheld technology

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations in a fast-paced store environment. You will ensure accurate and timely order completion, support customer satisfaction, and drive digital sales growth.

You will manage a team, coach associates, and partner with department leaders to resolve inventory and fulfillment challenges while maintaining safety and quality standards.