Home Shopping Operations Lead

Socket.dev; Sanger (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Discounts for associates

Health & wellness benefits

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations in a fast-paced store environment. You will drive accurate order completion, ensure a top-tier pick-up and delivery experience, and coach a team to deliver exceptional customer service.

In this role, you will oversee technology usage, monitor KPIs, schedule staff, and collaborate with other departments to resolve inventory and fulfillment challenges while upholding food safety and quality

Qualifications

• Strong customer-service focus with excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Strong organization, time management, and problem-solving skills.
• Ability to manage work in a fast-paced, high-volume environment.

Responsibilities

• Oversee daily operations of the Home Shopping Department, ensuring timely and accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination where applicable.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor KPIs such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory issues impacting orders.
• Hire, train, coach, and develop Home Shopping associates; foster a positive team culture.
• Ensure compliance with food safety, sanitation, quality, and company standards.

Skills

Customer service

People management

Organization

Time management

Problem solving

Tools

Store systems

Handheld devices

Fulfillment platforms

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations in a fast-paced store environment. You will drive accurate order completion, ensure a top-tier pick-up and delivery experience, and coach a team to deliver exceptional customer service.

In this role, you will oversee technology usage, monitor KPIs, schedule staff, and collaborate with other departments to resolve inventory and fulfillment challenges while upholding food safety and quality