Home Shopping Ops Lead: Digital Fulfillment & Service

Albertsons Companies; Baton Rouge (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly wages (competitive)

Associate discounts

Health benefits & 401k

Vacation & holidays

Job summary

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure timely order completion, and support outstanding customer satisfaction while driving digital sales growth. This fast-paced, hands-on role directly impacts store success.

You will manage a team, coordinate end-to-end fulfillment, and leverage Home Shopping systems. The position requires strong leadership, organization, and a passion for people and performance.

Qualifications

• Experience in Home Shopping or similar order fulfillment.
• Strong leadership and people-management skills.
• Excellent communication and customer-service focus.
• Ability to manage high-volume, fast-paced operations.

Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable).
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service excellence

People management

Organizational skills

Problem solving

Job description

Albertsons Companies is seeking a Home Shopping Department Manager to lead daily fulfillment operations, ensure timely order completion, and support outstanding customer satisfaction while driving digital sales growth. This fast-paced, hands-on role directly impacts store success.

You will manage a team, coordinate end-to-end fulfillment, and leverage Home Shopping systems. The position requires strong leadership, organization, and a passion for people and performance.