Lead Home Health Scheduler & Team Leader

Samaritan Healthcare & Hospice; Mount Laurel Township (NJ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Qualifying employer under Public Servi

Highly competitive salary

403(b) and employer match

Generous PTO

Job summary

Samaritan Healthcare & Hospice seeks a capable Scheduling Coordinator to manage Certified Home Health Aide (CHHA) visits and staffing needs in Mount Laurel, New Jersey. You will coordinate, schedule, and communicate with nursing staff, patients, and CHHAs to ensure timely, compassionate care.

Responsibilities include reviewing admissions, updating the EMR, resolving scheduling changes, and mentoring HHA Schedulers while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent.
• 2-3 years of previous scheduling experience preferred.
• Proven ability to lead others.
• Positive attitude and strong customer service skills.
• Effective verbal communication and interpersonal skills.
• Excellent organizational, multitasking, and time-management abilities.
• Strong computer skills, including Microsoft Office, Excel proficiency, and database applications.
• Knowledge of medical terminology is helpful.
• Ability to prioritize competing demands and demonstrate sound judgment in a fast-paced environment.
• Ability to communicate professionally and compassionately with patients, families, healthcare professionals, and team members.

Responsibilities

• Coordinate and schedule Certified Home Health Aide (CHHA) visits to ensure patients receive timely and appropriate personal care services.
• Receive and process requests for HHA services and frequency changes from nursing staff and admission reports.
• Review daily admissions and coordinate aide assignments for new patients.
• Provide complete patient information and communicate patient functional status to assigned CHHAs.
• Document HHA assignments and scheduling updates accurately in the electronic medical record (EMR).
• Notify hospice teams when CHHAs are assigned and communicate scheduling changes, including PTO, callouts, and changes in assignments.
• Communicate CHHA assignments and unexpected staffing vacancies to designated facility staff.
• Monitor CHHA availability and communicate with patients and families awaiting HHA services.
• Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
• Utilize Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.
• Manage schedules and time-off requests for HHAs and HHA Schedulers.
• Oversee HHA and Scheduler time and attendance.
• Provide leadership and guidance to HHA Schedulers to support efficient daily operations.
• Promote excellent customer service and communication between schedulers, patients, families, vendors, and Samaritan team members.
• Maintain open communication with patients' families, facility staff, CHHAs, and hospice teams.
• Respond to service requests and complaints from internal and external customers with courtesy, compassion, and empathy.
• Perform other duties as assigned.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Time management

Leadership

Customer service

Prioritization

Professional communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel proficiency

Database applications

Job description

Samaritan Healthcare & Hospice seeks a capable Scheduling Coordinator to manage Certified Home Health Aide (CHHA) visits and staffing needs in Mount Laurel, New Jersey. You will coordinate, schedule, and communicate with nursing staff, patients, and CHHAs to ensure timely, compassionate care.

Responsibilities include reviewing admissions, updating the EMR, resolving scheduling changes, and mentoring HHA Schedulers while delivering excellent customer service.