HHA Scheduler

Samaritan; Mount Laurel Township (NJ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Public Service Student Loan Forgivness

403(b) and employer match

Generous PTO

Job summary

Samaritan is seeking a CHHA Scheduler for a full-time role in Mount Laurel, New Jersey. You will coordinate and schedule Certified Home Health Aide visits, process service requests, and ensure timely patient care.

You will also document in the EMR and communicate changes to hospice teams and staff. The role emphasizes compassionate service, teamwork with nursing and admissions, and utilization of Netsmart and Mobile Caregiver+ scheduling tools.

Qualifications

• Two years of scheduling experience preferred.
• Excellent customer service and interpersonal communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Proficiency in Microsoft Office, particularly Excel.
• Knowledge of medical terminology is helpful.
• A cheerful outlook and the ability to communicate with courtesy, compassion, and empathy.
• Ability to work collaboratively with patients, families, healthcare professionals, and facility staff.

Responsibilities

• Coordinate and schedule CHHA visits to ensure timely, appropriate personal care services.
• Receive and process requests for HHA services and frequency changes from nursing staff and admissions.
• Review daily admissions and coordinate aide assignments for new patients.
• Communicate patient information and functional status to assigned CHHAs for prepared care.
• Document CHHA assignments and scheduling updates in the EMR accurately.
• Notify hospice teams about assignments and scheduling changes, including PTO and callouts.
• Coordinate CHHA assignments and communicate staffing vacancies to facility staff.
• Monitor CHHA availability and communicate with patients and families awaiting services.
• Run daily DME reports and coordinate equipment exchanges for new admissions on request.
• Use Netsmart and Mobile Caregiver+ to maintain efficient scheduling.
• Maintain open communication with patients’ families, facility staff, CHHAs, and hospice team members.
• Respond to service requests and complaints with courtesy, compassion, and empathy.
• Attend mandatory in-services and perform other duties as assigned.

Skills

Scheduling experience

Customer service

Organizational skills

Time management

Microsoft Excel

EMR systems

Netsmart

Mobile Caregiver+

Medical terminology

Education

High School Diploma or equivalent

Tools

EMR

Netsmart

Mobile Caregiver+

Job description

Job Details

Description

CHHA Scheduler (Full-Time)

Salary: $18.36 to $26.62 an hour based on years of experience

Join Us and Be Part of the Samaritan Difference!

What You’ll Do

• Coordinate and schedule Certified Home Health Aide (CHHA) visits to ensure patients receive timely and appropriate personal care services.
• Receive and process requests for HHA services and frequency changes from nursing staff and admissions.
• Review daily admissions and coordinate aide assignments for new patients.
• Communicate patient information and functional status to assigned CHHAs to ensure they are prepared to provide appropriate care.
• Document CHHA assignments and scheduling updates accurately in the electronic medical record (EMR).
• Notify hospice teams when CHHAs are assigned and communicate any scheduling changes, including PTO, callouts, and changes in assignments.
• Coordinate CHHA assignments and communicate unexpected staffing vacancies to designated facility staff.
• Monitor CHHA availability and communicate with patients and families awaiting HHA services.
• Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
• Utilize Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.
• Maintain open communication with patients' families, facility staff, CHHAs, and hospice team members.
• Respond to service requests and complaints from internal and external customers with courtesy, compassion, and empathy.
• Apply critical thinking and problem-solving skills to assess complex situations and prioritize patient needs.
• Attend mandatory in-services and perform other duties as assigned.

What You’ll Bring To Our Team

• High School Diploma or equivalent.
• Two years of previous scheduling experience preferred.
• Excellent customer service and interpersonal communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Demonstrated critical thinking and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, and database applications.
• Strong computer skills and the ability to learn and utilize electronic scheduling systems.
• Knowledge of medical terminology is helpful.
• A cheerful outlook and the ability to communicate with courtesy, compassion, and empathy.
• Ability to work collaboratively with patients, families, healthcare professionals, and facility staff.

Your Benefits Include, But Are Not Limited To

• Qualifying employer under Public Service Student Loan Forgiveness.
• Highly competitive salary.
• 403(b) and employer match.
• Generous PTO.

Samaritan is a leading not-for-profit, locally based provider of home-based primary care, palliative care, hospice care, as well as grief support, education, social connections and advocacy. Proudly serving the South Jersey community since 1980.

To learn more, please visit our website: samaritannj.org