HHA Scheduler

Samaritan Healthcare & Hospice; Mount Laurel Township (NJ); Sur place; USD 25 000 - 37 000; Plein temps

Avantages offerts par ce poste

Public Service Loan Forgiveness

403(b) and employer match

Generous PTO

Highly competitive salary

Résumé du poste

Samaritan Healthcare & Hospice in Mount Laurel, NJ, is seeking a CHHA Scheduler to coordinate visits, process service requests, and assign aides to patients. You will communicate patient needs to CHHAs and document updates in the EMR, while ensuring timely care and smooth staffing across the hospice team.

The role requires a high school diploma, scheduling experience, and strong customer service. Proficiency with MS Office and EMR systems is expected, with a focus on empathy and collaborative

Qualifications

• High School Diploma or equivalent.
• Two years of scheduling experience preferred.
• Excellent customer service and interpersonal communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Demonstrated critical thinking and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, and database applications.
• Strong computer skills and the ability to learn and utilize electronic scheduling systems.
• Knowledge of medical terminology is helpful.
• A cheerful outlook and the ability to communicate with courtesy, compassion, and empathy.
• Ability to work collaboratively with patients, families, healthcare professionals, and facility staff.

Responsabilités

• Coordinate and schedule Certified Home Health Aide (CHHA) visits to ensure patients receive timely and appropriate personal care services.
• Receive and process requests for HHA services and frequency changes from nursing staff and admissions.
• Review daily admissions and coordinate aide assignments for new patients.
• Communicate patient information and functional status to assigned CHHAs to ensure they are prepared to provide appropriate care.
• Document CHHA assignments and scheduling updates accurately in the EMR.
• Notify hospice teams when CHHAs are assigned and communicate scheduling changes, including PTO, callouts, and changes in assignments.
• Coordinate CHHA assignments and communicate unexpected staffing vacancies to designated facility staff.
• Monitor CHHA availability and communicate with patients and families awaiting HHA services.
• Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
• Utilize Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.
• Maintain open communication with patients' families, facility staff, CHHAs, and hospice team members.
• Respond to service requests and complaints from internal and external customers with courtesy, compassion, and empathy.
• Apply critical thinking and problem-solving skills to assess complex situations and prioritize patient needs.
• Attend mandatory in-services and perform other duties as assigned.

Connaissances

Scheduling

Customer service

Organization

Excel

EMR systems

Communication

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Excel

Database applications

Electronic scheduling systems

Description du poste

Salary: $18.36 to $26.62 an hour based on years of experience

Join Us and Be Part of the Samaritan Difference!

What You’ll Do:

Coordinate and schedule Certified Home Health Aide (CHHA) visits to ensure patients receive timely and appropriate personal care services.

Receive and process requests for HHA services and frequency changes from nursing staff and admissions.

Review daily admissions and coordinate aide assignments for new patients.

Communicate patient information and functional status to assigned CHHAs to ensure they are prepared to provide appropriate care.

Document CHHA assignments and scheduling updates accurately in the electronic medical record (EMR).

Notify hospice teams when CHHAs are assigned and communicate any scheduling changes, including PTO, callouts, and changes in assignments.

Coordinate CHHA assignments and communicate unexpected staffing vacancies to designated facility staff.

Monitor CHHA availability and communicate with patients and families awaiting HHA services.

Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.

Utilize Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.

Maintain open communication with patients' families, facility staff, CHHAs, and hospice team members.

Respond to service requests and complaints from internal and external customers with courtesy, compassion, and empathy.

Apply critical thinking and problem-solving skills to assess complex situations and prioritize patient needs.

Attend mandatory in-services and perform other duties as assigned.

What You’ll Bring to Our Team:

High School Diploma or equivalent.

Two years of previous scheduling experience preferred.

Excellent customer service and interpersonal communication skills.

Strong organizational, multitasking, and time-management abilities.

Demonstrated critical thinking and problem-solving skills.

Proficiency in Microsoft Office, particularly Excel, and database applications.

Strong computer skills and the ability to learn and utilize electronic scheduling systems.

Knowledge of medical terminology is helpful.

A cheerful outlook and the ability to communicate with courtesy, compassion, and empathy.

Ability to work collaboratively with patients, families, healthcare professionals, and facility staff.

Your Benefits Include, But Are Not Limited To:

Qualifying employer under Public Service Student Loan Forgiveness.

Highly competitive salary.

403(b) and employer match.

Generous PTO.

Samaritan is a leading not-for-profit, locally based provider of home-based primary care, palliative care, hospice care, as well as grief support, education, social connections and advocacy. Proudly serving the South Jersey community since 1980.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.