HHA Scheduler

Samaritan; Laurel (MT); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

403(b) employer match

Generous PTO

Competitive salary

Job summary

Samaritan in Laurel, MT is hiring a CHHA Scheduler (Full-Time) to coordinate and schedule Certified Home Health Aide visits, ensuring timely, compassionate personal care for patients. The role requires handling scheduling requests, admissions coordination, and EMR documentation.

Strong organizational and communication skills are essential; experience with scheduling systems and Microsoft Office is preferred. Competitive pay, PTO, and retirement benefits are offered.

Qualifications

• Two years scheduling experience preferred.
• Excellent customer service and interpersonal communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Proficiency in Microsoft Office, particularly Excel, and database applications.
• Ability to learn electronic scheduling systems.
• Knowledge of medical terminology is helpful.

Responsibilities

• Coordinate and schedule CHHA visits to ensure timely personal care.
• Receive and process requests for HHA services and frequency changes.
• Review daily admissions and coordinate aide assignments for new patients.
• Communicate patient information and functional status to CHHAs for appropriate care.
• Document CHHA assignments and scheduling updates in the EMR.
• Notify hospice teams of assignments and scheduling changes.
• Coordinate CHHA assignments and communicate staffing vacancies.
• Monitor CHHA availability and communicate with patients and families.
• Run daily DME reports and coordinate equipment exchanges on request.
• Utilize Netsmart and Mobile Caregiver+ to schedule efficiently.
• Maintain open communication with families, facility staff, CHHAs, and hospice team.
• Respond to service requests and complaints with courtesy and empathy.
• Attend mandatory in-services and perform other duties assigned.

Skills

Scheduling

Customer service

Organizational skills

Microsoft Excel

EMR systems

Communication

Education

High School Diploma

Tools

Microsoft Office

Excel

Database applications

Job description

CHHA Scheduler (Full-Time)

Salary: $18.36 to $26.62 an hour based on years of experience

Join Us and Be Part of the Samaritan Difference!

What You’ll Do:

• Coordinate and schedule Certified Home Health Aide (CHHA) visits to ensure patients receive timely and appropriate personal care services.

• Receive and process requests for HHA services and frequency changes from nursing staff and admissions.

• Review daily admissions and coordinate aide assignments for new patients.

• Communicate patient information and functional status to assigned CHHAs to ensure they are prepared to provide appropriate care.

• Document CHHA assignments and scheduling updates accurately in the electronic medical record (EMR).

• Notify hospice teams when CHHAs are assigned and communicate any scheduling changes, including PTO, callouts, and changes in assignments.

• Coordinate CHHA assignments and communicate unexpected staffing vacancies to designated facility staff.

• Monitor CHHA availability and communicate with patients and families awaiting HHA services.

• Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.

• Utilize Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.

• Maintain open communication with patients' families, facility staff, CHHAs, and hospice team members.

• Respond to service requests and complaints from internal and external customers with courtesy, compassion, and empathy.

• Apply critical thinking and problem-solving skills to assess complex situations and prioritize patient needs.

• Attend mandatory in-services and perform other duties as assigned.

What You’ll Bring to Our Team:

• High School Diploma or equivalent.

• Two years of previous scheduling experience preferred.

• Excellent customer service and interpersonal communication skills.

• Strong organizational, multitasking, and time-management abilities.

• Demonstrated critical thinking and problem-solving skills.

• Proficiency in Microsoft Office, particularly Excel, and database applications.

• Strong computer skills and the ability to learn and utilize electronic scheduling systems.

• Knowledge of medical terminology is helpful.

• A cheerful outlook and the ability to communicate with courtesy, compassion, and empathy.

• Ability to work collaboratively with patients, families, healthcare professionals, and facility staff.

Your Benefits Include, But Are Not Limited To:

• Qualifying employer under Public Service Student Loan Forgiveness.

• Highly competitive salary.

• 403(b) and employer match.

• Generous PTO.

Samaritan is a leading not-for-profit, locally based provider of home-based primary care, palliative care, hospice care, as well as grief support, education, social connections and advocacy. Proudly serving the South Jersey community since 1980.

To learn more, please visit our website: samaritannj.org