Lead Home Care Scheduler

Always Best Care Senior Services - Treasure Coast; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Always Best Care Senior Services in Dallas, TX seeks a seasoned Scheduling Supervisor to lead our scheduling operations and ensure reliable in-home care for clients. This leadership role demands initiative, strong scheduling experience, and the ability to direct caregivers while maintaining smooth daily operations.

You will oversee the scheduling team, manage weekend coverage, monitor attendance, and collaborate with management to improve efficiency and client satisfaction.

Qualifications

• Previous scheduling experience in a non-medical home care or home health agency is required.
• Strong leadership and supervisory capabilities.
• Proven ability to manage caregiver scheduling, shift coverage, and client needs.

Responsibilities

• Oversee daily scheduling operations to ensure all client shifts are staffed.
• Supervise scheduling team members and ensure tasks are done accurately and on time.
• Provide clear instructions and directives to caregivers regarding schedules and client needs.
• Proactively identify staffing gaps and fill open shifts before they become urgent.
• Handle caregiver call-outs, schedule changes, and emergencies efficiently.
• Maintain communication with caregivers, clients, families, and administrative staff.
• Match caregivers with clients based on experience, availability, and preferences.
• Address scheduling and caregiver performance concerns professionally and promptly.
• Collaborate with management to improve scheduling efficiency and client satisfaction.
• Maintain accurate scheduling records in the scheduling software.

Skills

Leadership

Scheduling

Communication

Problem-solving

Organization

Decision-making

Conflict resolution

Tools

WellSky

Job description

Always Best Care Senior Services in Dallas, TX seeks a seasoned Scheduling Supervisor to lead our scheduling operations and ensure reliable in-home care for clients. This leadership role demands initiative, strong scheduling experience, and the ability to direct caregivers while maintaining smooth daily operations.

You will oversee the scheduling team, manage weekend coverage, monitor attendance, and collaborate with management to improve efficiency and client satisfaction.