Senior Home Care Staffing Scheduler | In-Office Role

Always Best Care Senior Services - Treasure Coast; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Weekday schedule with rotating weekend

Collaborative office environment

Professional growth opportunities

Meaningful impact

Job summary

Always Best Care Senior Services in Dallas, TX is seeking an experienced Home Care Staffing Coordinator to manage caregiver schedules, coordinate daily staffing, and ensure seamless coverage for clients.

The role requires prior caregiving and scheduling experience, strong organizational and communication skills, and the ability to handle unexpected scheduling changes while providing hands-on coverage when needed.

Qualifications

• Professional caregiving experience — REQUIRED
• Previous employee scheduling or staffing coordination experience — REQUIRED
• Experience managing frequent schedule changes, staffing shortages, and time-sensitive coverage needs
• Willingness and ability to provide hands-on caregiver coverage when necessary
• Strong organizational skills and the ability to manage competing priorities
• Excellent customer service skills and a professional telephone manner
• Confidence making decisions and resolving problems independently
• Strong computer skills and the ability to learn scheduling platforms quickly
• Dependability, adaptability, and a team-oriented attitude
• Authorization to work in the United States

Responsibilities

• Coordinate Daily Staffing: Build, adjust, and maintain caregiver schedules while considering client preferences, caregiver qualifications, availability, and travel distances.
• Resolve Coverage Challenges: Take immediate action when caregivers call off, shifts become available, or scheduling conflicts arise.
• Keep Clients Covered: Recruit available caregivers for open shifts and provide direct care when needed.
• Communicate with Confidence: Serve as a primary contact for caregivers, clients, families, and office staff regarding scheduling needs.
• Manage Caregiver Availability: Track time-off requests, schedule preferences, availability changes, and staffing limitations.
• Support Efficient Scheduling: Monitor caregiver hours, identify overtime concerns, and make staffing decisions.
• Maintain Accurate Records: Document scheduling adjustments, caregiver communications, call-offs, and coverage efforts in scheduling software.
• Support Office Operations: Assist with incoming calls, caregiver onboarding, administrative tasks, and daily needs.
• Work as a Team: Collaborate with fellow schedulers and office leadership to address staffing needs.

Skills

Caregiving experience

Scheduling experience

Organizational skills

Customer service

Phone etiquette

Computer skills

Team player

Work authorization

Tools

WellSky

ClearCare

Job description

Always Best Care Senior Services in Dallas, TX is seeking an experienced Home Care Staffing Coordinator to manage caregiver schedules, coordinate daily staffing, and ensure seamless coverage for clients.

The role requires prior caregiving and scheduling experience, strong organizational and communication skills, and the ability to handle unexpected scheduling changes while providing hands-on coverage when needed.